The Heights at Millcroft Apartments — Local services in Sugar Hill

I recently toured Heights at Millcroft and had a great experience with Frank—he did an excellent job showing me around and was very professional. Unfortunately, my positive impression quickly changed once I learned more about the leasing process.

What I didn’t know at the time was that this property is owned by RAM Partners, LLC—who, in my opinion, have policies that unfairly penalize people from outside the country with no U.S. rental history. My wife has lived here for over a year, yet that apparently holds no value. Despite the fact that I am the one paying the bills and my income more than qualifies for any unit they offer, they insisted my wife go through a third-party company called The Guarantors. This service charges a ridiculous 40% to 80% of the first month’s rent—just because she doesn’t have a rental history, even though she’s not the one paying.

Here’s the part that really bothered me: if I applied alone, I’d be approved with no issues. But the moment I added my wife to the lease, suddenly we’re forced into paying a huge extra fee. They claim “we treat all applicants equally,” but it honestly felt discriminatory and dismissive.

On top of that, the property lacks basic conveniences—there’s no elevator (good luck with groceries or moving furniture), and the gym is practically empty, with barely any equipment worth using.

I even escalated my concerns to the Area Vice President, hoping for understanding and assistance. Unfortunately, despite assurances, no help was provided, leaving me feeling even more disappointed.

I walked away disappointed and frustrated. They didn’t just lose a qualified tenant—they lost future referrals too. I know a lot of people here in Georgia, and I’ll make sure my experience is heard loud and clear. People deserve to know what they’re...

As a proud resident of The Heights At Millcroft, I can’t help but sing its praises! From the moment I moved in, I felt an overwhelming sense of belonging. The beauty of our community is just the beginning; it’s the people and the atmosphere that truly make it special.

One of the best things about living here is the incredible sense of community. Neighbors become friends quickly, and it’s not unusual to see familiar faces while taking a stroll or enjoying a cup of coffee at one of our local spots. The community events—like our seasonal festivals and potlucks—are highlights of the year, where everyone comes together to celebrate and connect.

The amenities in our community are top-notch. I especially love our state-of-the-art fitness center, which makes it easy to stay active and healthy without having to leave home. The resort-style pool is perfect for those hot summer days, offering a relaxing oasis to unwind and socialize with neighbors. Plus, the convenient car wash is a fantastic perk, making it easy to keep my car looking its best without the hassle.

What really sets The Heights At Millcroft apart is how well-managed it is. The staff is genuinely invested in our community’s well-being, always making sure that everything is in top shape. It’s clear they care about making this place a great home for all of us.

Safety is another big plus. I always feel secure walking around, knowing that we have a strong community watch in place. It’s comforting to know that we look out for one another.

In short, living in The Heights At Millcroft has been an amazing experience. It’s a place where I’ve built lasting friendships and created wonderful memories. If you’re looking for a community that feels like home, I couldn’t...

The last thing I wanted to do on my days off work was to travel and look at apartments. My daughter is relocating to Georgia to work for Gwinnett County Public Schools and needed to find a place to stay. She's never lived in an apartment, nor has her Mom and I. It was a challenge after looking at ten apt complexes. All were nice but the agent at Millcroft Heights stood out above the rest because of her knowledge and welcome. She shared information about the area and surrounding areas. We had a list of questions and the agent answered all our questions as we walked to look at two apartments. My daughter leased and is moving in when her building is finished. Hopefully construction will have my daughter's apt ready in time or she may have to cancel because she has to have an address in Georgia to sign her work contract. Thank you Monica for helping us feel at ease. As a Dad I feel better...