MTI Baths — Local services in Sugar Hill

Currently have a $3500 MTI air jetted tub in master bathroom on our second floor. Im going off memory but im going to say the tub is just shy of 3 yrs old. Tub is installed in an alcove configuration so the end where the faucets are has a linen closet where we thankfully installed an access panel on initial install. Recently noticed my kitchen ceiling dripping water after my kids had taken a bath, immediately went to inspect the tub as it is directly over my 1st floor kitchen and upon testing could see water passing in between the tub and the FACTORY installed flange on the tub. This means the flange that was applied from the factory has separated from the tub and is allowing water to spill over the tiled edge of my tub into my wall/ceiling. We have excellent video of the tub failure. I should note, they no longer make my tub with a two piece tile flange but make a similar tub with a molded/integrated tile flange (like most other tubs) that cannot fail. I realize that no product is perfect and things happen. To me the real test is how the company backs their product and warranty. My contractor has recently been in discussions with MTI regarding warranty and I will update this review and rating pending the outcome of those conversations.

Update 05/20/2025: MTI has been receptive to our concerns, we both agree that it is debatable if the installation instructions were followed correctly and are working towards a mutually agreeable solution. So far so good, additional update to follow upon...

Air tub never worked from day 1. Call support and they insisted tub was installed wrong. No way for me to verify without tearing bathroom apart again. Finally had to fix it to sell my house and found that the air switch/tube was defective all along. Two small buttons in bottom of tub covering air ports came off immediately after installation. After a few years, a couple more broke and none of them would go back on. Called and asked for more buttons thinking they would cost $2 - $3 but they charged me $30 for them and then posted to my credit card a charge of $300 which I'm now having to dispute/correct. Get your tubs...

Ordered a Tub from WayFair and it arrived damaged. Called the number on the side of the box and someone answered... A real person... She connected us with David in Service.... who also answered the phone.. He requested some pictures, approved remote service and scheduled a Tech to be on site the next day. Tech fixed the problem and you cannot tell it was ever damaged. Great service that goes long with a great product. My contractor and I have not seen this type of...