Suwanee Lumber Co Inc — Local services in Suwanee

Rude, unhelpful staff that make buying difficult or impossible. Take your business to Peach State.

Having bought many thousands of board feet here over the past 6-7 years, I'm well aware of their lousy service and rude staff. It's been getting steadily worse and now, you can't even buy from them half the time. Over the years, I've transferred most of my business to Peach State, only buying Walnut from these guys until recently because their prices were better for that species. Will be moving all of my business away from here for good.

If you are just looking for a couple boards out of the retail area for an odd project, and don't mind if they're cupped or twisted, you may do fine here. For more serious shops that go through a few thousand board feet a year and require rough lumber (because let's face it, the S4S bananas in the retail area are often unusable for a serious shop), these guys will do everything they can to not sell to you.

Years ago, they didn't have a problem accommodating those needs. It gradually became a hassle. So they said place an order ahead of time and pick up. That worked for a while but now they can't even accommodate that option without making it a hassle. They say your order is ready for pickup. When you get there, they claim to be too busy, come back later, even if there's hardly anyone in there.

Need cuts made? Maybe because 14-16 foot boards are too long to transport? Good luck. They say they offer one cut per board, but it mostly depends on how whichever rude employee working that day is feeling. Sometimes they just flat refuse for no apparent reason. So you tell them ahead of time a max length or it needs to be cut. Nope, no can do, too busy, even though they could easily do it during down time.

Over the past few years, I don't think I've ever left here having had a good buying experience. None of this is a problem at...

Not what it used to be... I have been spending money at Suwanee Lumber for over 15 years and after several recent rude experiences from the counter sales people, combined with nothing being in stock, I'm spending my money elsewhere. Suwanee Lumber, before moving locations, had a really nice hometown family business feel. Not anymore. Try Peach State Lumber in Kennesaw... it's a whole different (better) experience. Peach State Lumber actually tells you the prices when you shop (they provide price sheets and tape measures so you're not blindly shopping), they have a better selection, better inventory, and their customer service is second to none (they also store most hardwoods vertically so it's much easier to view the good boards). It's worth the extra drive if you're considering it. The staff there is polite, competent, and...

This was my favorite hardwood dealer. I prefer using locally sourced wood straight from the mill, but when you do not have time to wait for the boards to dry or if you needs some great woods this was the place.

Recently (11-22-19) the stopped pulling the rustic or specialty wood on the weekends, even when you call ahead. I tried to order 2 x 10 bd/ft of walnut rustic on a Friday and have it set to the side for Saturday. Two individuals spent more than 10 minutes telling me they could not do it on Saturday, they spent more time telling me why they could not do something vs. just doing it. The lumber yard would rather have me pay for wood over the phone with a credit card and set it outside the gate on a Monday, but could not do the same thing but leave it in the yard on Saturday. I work Monday - Friday 8-5 so I guess I can...