John's TV LLC. — Local services in Taunton

Just when I thought customer service was dead I stumbled across John's TV. We used to use John a couple of decades ago when his dad ran the business. That's when it was cost-effective to fix the old style TVs. Recently I had a flat screen that I didn't know was worth fixing or not. I contacted John's TV and he gave me all of the options as opposed to repair or purchase of a new one. He also sells new ones. I decided to opt for the repair as it was a good quality TV. John came on time and picked up my TV. There is a $50 diagnostic charge and a $40 delivery fee. But actually, there really isn't a fee when you think about it because that $90 was applied to the repair! The service was always excellent when John's Dad ran the business and his son certainly is not a disappointment. Tremendous customer service. Not only did he pick up the TV he offered me a loaner which I did not need. Despite the horrendous winter weather he completed the repairs in five days and came and dropped the TV off and reinstalled it. I can't say enough about his wonderful demeanor and his tremendous service! John you are doing your dad proud!! I will never go anywhere else. When it comes time to purchase a new TV I will make sure it is with John's TV! He is the definition of service with a smile and a...

No this is not true at all. Your lying and bending facts to make yourself better and disguise the fact that your general courtesy is non existent. You were professional up until the point that i had an issue and then you couldnt be bothered with me. You were rude and dismissive on the phone when i called you and told me to bring the cable back to you and you would refund my money. Then you hung up on me and when i showed up with the cable, refused to refund my money like you said you were going too even though i live 45 minutes away. That being said had you told me i needed my reciept instead of hanging up on me i would have brought that too. I would highly recommend people to stay away from this place if your issue will be even slightly aggrivating for john because you will recieve nothing...

My Samsung plasma widescreen recently failed on a Friday evening. This was the second failure with the same symptoms, constantly attempting to click on and off. The first time was under warranty and only being 3 years old was a disappointment. We called John's TV as he reassured me of his diagnostic and repair ability as a repair was to be much less expensive than a new TV. John diagnosed the problem repairing several issues including replacing the mother board. John's communication was great advising us of each issue, the costs and length of repair time. We are extremely pleased with John's TV and will continue to use him as necessary. Thank you John. TV is working great. I appreciate your service. I would highly recommend John's TV to anyone looking for repair service. THANK'S AGAIN....