I reserved this spot for a baby shower I was having. The process seemed smoothed when I originally started the reservation. I paid a $50 deposit and was told that as long as I kept the facility clean, that I would receive it back. No problem. Than I come back a week later to find out the room I reserved was not even supposed to be given out. Originally, the staff attempted to steer me down the road to a different facility to have my shower however I spoke with Phil who set all the accommodations and helped very quickly in resolving the issue.
Come my baby shower — I was advised I could have the room 15 minutes earlier than the reservation date. When I went to check in, a blonde haired lady at the front desk was very rude and said I could not have the room at 10:15 but 10:30 and that was that. It’s standard policy and I couldn’t go in. I asked her why her staff would advise different as I needed to set up and she stated she didn’t have an answer and I wouldn’t be getting in the classroom till 10:30. Fine — had my baby shower. Afterwards went up to receive my refund for the deposit and come to find out that information was also wrong! I don’t receive it on my card as advised, I have to wait 6-8 weeks to get it back.
I’m truly upset about the misinformation I received from several staff members and how rude they were when inquiring about it. The facility is nice and clean in general but I won’t be renting from here again. It is a hassle and quite honestly, if I wouldn’t have checked on my rental, I wouldn’t have had a baby shower... the staff was very...
Read more(TTFRC) I have enjoyed my visits from first visit to present day. That includes the new visiting systems they have adopted because of the Human Virus Transmissions (HVT). Which I appreciate. I want to thank the staff for returning during these difficult times. Your cheerful welcome and smiles are appreciated but I'm a vet and I know a small change in your work schedule could translate into a major change in your personal life. And it does not matter whether you are a first response or maintaining daily events of the system you are a part of, you are putting yourself at risk or worse a love one. So wear your mask with pride and I will continue to wear mine. Your humanity is appreciated and with that I simply say to each of you. Thank you, Thank You, THANK...
Read moreWent to the gym been working out in jeans and jeans shorts guy comes to me today and states not allowed but clearly there's 3 whites wearing jeans I asked him does it apply to them as well he said oh I didn't see them I said yes you were solely focused on the black guy in the rebuttal they replied to address nothing or the other people just attempting to tell me personally I wasn't following the rules when there were clearly others non black that were doing the same no need to cover it up just address the elephant in the room even the staff was upset how I...
Read more