DigiKey — Local services in Thief River Falls

I've used these guys for many years. I'm a professional repairman of audio and many other technical devices, they have parts for. Historically, they've always been rather reliable and quick. Lately they've been as bad as Amazon! One instance lately. I was waiting for a part and checked on it and it had been postponed... i was never notified of this... so I called him up, and I was already pretty steamed... one good thing is you can actually talk to somebody, but the other side of that is... they don't really know what's going on. They said mine had been delayed for review. The part that I needed quickly was being reviewed... at some point... it had been nearly a week already. So they put a rush on my being reviewed. The reason they gave was that I hadn't ordered anything in a while. Ok??? So what's the worry here??? I'm pretty sure that there's not a very high incidence of fraud four things like this, which already have several security measures already in place... but that was the answer, whether it's factual or not. They then rushed the assessment. Whether it was me or whether I really indeed wanted that bad enough, or maybe was going to use the parts for terrorism... i really don't know! And the last order that I just made, was delayed as well... no reason offered... just delayed. I used to recommend these folks up there with parts express and mouser... but I can't in good conscience.Do that at this point. If you have a job and it has a deadline, go someplace else. If you like their price, and you don't need the stuff that bad, i suppose they are okay. But this is a lot of new slop. Introduced into a well working machine up until this time. Apparently, they have changed a number of things in the company... and unfortunately, change is not always a good thing. Just ask the good people that used to work at Moog. (The medical...

Beware of DigiKey's non compliance with the contracted terms!

When you buy from Europe you secure DDP incoterms by paying in Euros (so prices include a hefty premium to cover duties and customs). DigiKey also collects VAT on behalf of the European authorities.

But, AFTER PAYMENT, DigiKey violates the terms of the contract by sending the package under CPT incoterms, so the taxes, duties and customs you paid "evaporate", and you are stuck in customs, forced to pay twice.

It is impossible to solve the problem by writing to "customer support" and providing the evidences of the contracted terms (screenshots, their own webpage...). It appears their "support" doesn't understand what "DDP incoterms" means. Or maybe they don't understand what "written contract" means.

Now, our only hope are the legal enforcement actions of the European authorities. We are providing them with all the evidence, so they can check the alleged misappropriation of the taxes, duties and customs collected on their behalf, and use the international courts to recover the money and...

The worse service & no cancellation policy. I attempted to cancel my order within the same hour of placing my order and was not allowed to because it was “packaged.” The manager I spoke to confirmed it had not shipped out from their warehouse yet, but she would not cancel my order.

When I asked if she would not ship the package she said their operating system doesn’t allow for that… umm okay… when I asked if she could PHYSICALLY stop the package from shipping she said she was “working from home” that day and could not. I then asked if she would call the warehouse and ask someone there to just unpack it and she said she couldn’t.

I’m just blown away by this disgusting business practice. You still had the order in your possession and would not cancel it.

My only option given was to return it once it was shipped, and again, mind you, IT WASN’T SHIPPED OUT!!!! It costs me more to ship it back than it’s worth & by now I did not trust this business for a refund. I filed a complaint with the Attorney generals office and the FCC.

DO NOT USE...