Thompsontown Hair Co — Local services in Thompsontown

Honestly, I really don’t have anything bad to say about them as they have been very nice to us for years they have always satisfied our services and we have never had a bad experience that is why I am honestly so shocked by their response to this…. My sister, my mom and I all three had appointments for the 26 of July The services included three eyebrow wax services, a full color service, One haircut service, and my sister also just needed her two front strands of hair (her money pieces) retouched to her natural hair color as the bleach was coming back through a bit from a previous service which they had stated that that would literally take them five minutes to do we needed these services done before my sister‘s wedding on the 3rd of August.

Five days Before our appointment My sister had sent them a message, kindly asking if there was any possible way to squeeze me in for an extra service that day, In addition to my eyebrow wax that I had already scheduled for that day, I wanted to see if they possibly had time to also do my partial highlights. My sister asked, and they stated that since we had only scheduled for the services I had previously stated That it wouldn’t be possible for them to also squeeze me in for partial highlights since they had clients after us, she then stated that two of the other girls that work there did have availabilities From the 21st to the 1st Of August She had asked my sister That if I was interested that she could get me scheduled for partial highlights with one of the other girls. We completely understood, and my sister kindly accepted her offer, and since she had said that the other girls had availabilities from the 21st to the first And our appointment was on the 26th. My sister kindly asked if one of the other girls would be able to do my partial highlights on the 26th since I would already be there. after my sister had asked that they respond with and I quote “No, they are not available. With that being said, I spoke with the owner about our conversation. Due to your unwillingness to honor your appointment times and respect our time/answers regarding your appointment, I’m sorry but I am going to have to let you and your family go as clients. Our schedules are too full to be changing things around last minute and we almost always have a waitlist of other clients to consider too. I was clear/direct when answering your questions about your upcoming appointment but you were unwilling to accept my answers or respect my time. I spoke with the owner and she fully supports this decision. We will be canceling all appointments. I think you will be happier somewhere else that can cater to your needs. I wish you the best of luck!”

We were completely baffled by this response as in no point in time were we not respecting their time we were simply just communicating on another time that I could also come in and get my highlights done if they would have given us the opportunity to respond after they had stated that the other girls were not able to do my highlights on the 26th we would’ve said that was completely fine and I would’ve figured out another day to come in and get them done instead. My sister then responded by apologizing as we could not understand what we did wrong to get such a response and get let go as clients after being clients there for years but she was ignored. I am not one to write reviews but we just felt that this was completely...

i had an appointment for the 26th for me my mom and my sister and i asked if they were able to add on a service for my sister. she said that she didn’t have an availability until September but one of the other girls were available between the 21st through the first and that if i was interested she could schedule with one of them. i said i was interested and asked when they had availability. after that question i was told that i was unwilling to respect the appointment times and am not respecting their answers about my appointment and that she will be cancelling my appointment as well as my sister, mom, and my family and that they will no longer accept us as clients. this response was out of no where, unexpected, and disrespectful given the fact that these appointments were made for my upcoming wedding which is in 11 days and me and my whole family have been respectful and loyal clients for years. i was honestly under the impression that we were just having a back and forth conversation and that we were trying to communicate a time that could work for us so i was in complete shock after that response. i even answered respectfully after that response and stated how sorry i was and that if there was no way to fit her in that that was completely fine and that i understand. she saw my messages...

The staff is friendly, the prices are fair and my cut went quickly. Everything I want in small...