Pacific Sales Kitchen & Home Thousand Oaks — Local services in Thousand Oaks

My husband and I have been buying our appliances at Pacific Sales Kitchen and Bath since 2019 when we completely updated our kitchen which included the glass door Sub Zero, Wolf stove, and Viking microwave (which was free because of the reward points we accrued.) Our salesman in 2019 was Jonny and he was fantastic. The transaction was simply seamless and perfect, he had all the answers. Jonny's extremely knowledgeable with every product. I don't know how he retains all the little things about so many of the appliances. So, on to 2021 we decided to move to a larger home. Our realtor urged us to leave our beautiful fridge, stove and micro there as it raises the value of the home. A few months into the new home off we go to Pacific Sales and I was thrilled to see Jonny still working there. Again, I buy the glass door Sub Zero, bigger Wolf stove, a Wolf convection steam oven (you absolutely need one of these) and a Sharp drawer microwave. Again, I was extremely impressed with Johnny and his commitment to being an awesome salesman and knowing his stuff. This time we opted for longer extended warranty on all products instead of taking rewards. Yesterday I walk into Pacific Sales and there's Jonny. I was so glad to see his face. I felt like I was seeing an old friend again. Jonny helped us with oodles of information on dishwashers, a Wolf microwave drawer, and an Electrolux washer and dryer. We wrapped up the deal today with the ever so helpful Peter Lopez who treated me so kindly on the phone and helped me understand a few things on the finance end that I didn't know. I will never go anywhere else for anything that I can get at Pacific Sales. I love this place and wish I could upgrade every year because it's so cool to see all the new stuff they get and how technology is improving so fast. Do yourself a favor and stop in and take a look around. You probably will leave with more than you went in there for. They have a monster selection of every brand and every item you could ask for. Oh, they also price match so I saved $100 on my Bosch dishwasher. This is my story and I am sticking to it. Good job guys. #1...

I had mixed experience shopping at Pacific Sales in Thousand Oaks. I called ahead of time to setup an appointment. Customer service representative told me that no appointments necessary because sales people are always available to help the customers. Guess what? We spend 30 minutes until somebody had a chance to talk to us. When I came to the front desk to complain one of the sales people told us that they do not really need our business. I think this sales person name was Frank.

Finally we got hold of one of the consultants in plumbing department. His name is Craig and that was the good experience. Craig is knowledgeable, friendly, and funny. He helped us to select the fixtures we needed in less than an hour. Than Craig started entering the order in the computer. This process was terribly slow. Pacific Sales is using DOS program from last millennium. It took Craig more than half an hour to enter the order. Then we went to front desk to pay. Guess what another 30 minutes only with one customer ahead of us. Same “terrific” software.

The next fun part at Pacific Sales is to get your order fulfilled. I already went to the store 3 times since last Saturday. We still did not get everything we need. I was told today that the last items on my order arrived. I came to the store in the morning. They could not find my faucets. I wasted the trip, and will have to call them again tomorrow. And by the way receiving the items at front desk is not fun It also takes 15-30 minute because of the antique software and inventory system Pacific Sales is using.

Pacific Sales prices are OK, not the best just OK. You can buy most of the same fixtures 20-25% less on Internet. Unfortunately on the Internet you have to wait sometimes weeks before the order get delivered. We went to Pacific Sales with expectation the large company will have what we need in stock. Bad assumption. We still waiting. In overall the only bright spot shopping at Pacific Sales was our interaction with Craig. He is the reason I gave Pacific Sales 2 stars. Otherwise it will be just one. The rest was...

If I could leave zero star, I would. This company is part of Best Buy. As such, it provides the WORST customer service one could imagine.

In July 2016, I purchased a Washer Dryer from Pacific Sales, from sales person "Armando", who also claims to be the store manager. During my interaction w him, I was put off by his condescending attitude, however I chose to ignore that as I needed to get a washer dryer before leaving out of state for the DNC convention.

The items I purchased took THREE DELIVERY ATTEMPTS because of a variety of reasons due to the incompetence of Armando as a salesperson determining the units needed, despite my giving him measurements, stating the length of the vent, etc.

Needless to say, on the 3rd attempt, I had already left for Philadelphia. A friend accepted delivery. When I returned, my newly painted laundry room had a corner damaged and paint chips were laying on the laundry room floor.

Flash forward to today, my wall is still not repaired, they have assigned at least 5 claims adjusters, Armando at Pacific Sales has told me the I am not being "patient"...it's now 3 months, I think my patience has worn out.

Do not buy from this company...they do not provide customer service as part of Best Buy, there are no phone numbers to corporate available, they use separate companies for sales, damage claims, transportation....and it appears there is no communication between the various transport companies they use. If you happen to have home damage, they basically give you the run around, when you get angry enough they refuse to take the product back...it's just the new corporate lack of concern for the customer and their property or money. This is not the way to do business and I would never ever think of walking in their store again. This matter is still unresolved and it is quite upsetting. Stay far away from Pacific...