Warehouse Craft Supplies — Local services in Toledo

If I could give this business a minus 10, I would. The quality is HORRIBLE. To make matters worse, when I called to see about returning the product, the "man" answering the phone was extremely condescending and RUDE. When I told him I would keep the product and try to make it work, but I just would not order again, he told me "he was glad because he didn't want to deal with crazy customers." REALLY? What a horrible way to conduct "business". I am sending a photo of a REAL 24" swag (it has been decorated) and a photo of what his product is. The swag measures 15 inches, not 24 as stated online. The swag in question was a "reduced price" from 7.99... NOT the regular priced cheap item the seller describes in his reply. I am not crazy or a cheat, I just expected a 7.99 quality AS ADVERTISED. You be the judge......

Great prices! Great customer service!

I purchased about ten artificial pine swag pieces to decorate my home for the holidays. I received the order confirmation and, upon reviewing it, realized I had made a mistake and ordered the wrong type of pine. I contacted customer service via e-mail and promptly got a reply from Dan. I was so relieved to hear that it wasn't a problem and that my original order would be cancelled and replaced with my corrected order. Everything I ordered arrived nicely packaged and as expected. My order was only about $50 (small potatoes) and the ordering error was my fault, but I still received great customer service. I plan on ordering...

It's a shame I have to give this business such a low rating. The products were great, and the shipping was fast, but they felt it necessary to advertise for a bigot like Alex Jones on a card in their invoice sleeve. I have no problem with people having differing political views, but Alex Jones is a racist, and a sexist and I don't like propaganda being shoved down my throat with a simple order of fake flowers. It's a shame because I originally planned on making this place my go to for craft supplies. I work in retail and would never try and push my values...