Lifetime Service Center — Local services in Town of Amherst

Our one year old refrigerator began having a problem with the freezer not maintaining temperature about a month ago. My wife and I were referred to the Lifetime Service Center through the extended warranty we purchased. From the jump, the experience with this company was negative. When the technician was questioning my wife and I about the problem with our freezer, he did so with a condescending attitude. We were told that the Main Control Circuit Board and a temperature sensor needed to be replaced to correct the problem. The same technician returned a week later to install the parts in the refrigerator. We were told to wait 24 hours for the freezer to get back to the proper temperature - it did not. A second call to the Lifetime Service Center to rectify the problem went unanswered.

Finally, after another week of not having a working freezer, the warranty company put us in touch with a different repair company. When the other repair company's technician did the proper troubleshooting on the refrigerator, he discovered that it was out of freon - there was no need to replace any of the parts that were replaced. The unfortunate conclusion that I have arrived at is that this company wanted to generate the highest bill they could by installing the most expensive parts possible, since the work was being done on an extended warranty. It is sad to see a business taking advantage of its customers, simply because they are not the one's footing the bill. In addition, their failure to return a call to follow up on the initial repair is bad business and appalling customer service all rolled into one. I would suggest that you steer clear of this business if you are referred to them through your extended warranty company. Better repair results and better customer service can certainly be...

I read so many negative and bad reviews about this place and at the time, I figured I'd take my PA speaker there because I didn't know of any other place to take it and it was just out of warranty (go figure).

Well, they are getting another bad review; doesn't even deserve a 1 star.

I took the speaker back in October of 2018 and heard nothing for weeks. I finally called around late November and they said "oh we're still looking for the part" (even though I had brought a new part to them to replace). I paid $40 for a diagnostic test so I didn't want to lose that so I waited and waited. I finally get a phone call from a different technician (late December) who took over the repair and said it was another part that was faulty. At this point I just wanted the speaker back so I had them repair it altogether. So at the end of January 2019 it was finally fixed and I picked it up. Took it home, plugged it in and it wasn't working! I decided to take it apart myself and I looked online in regards to diagnosing it myself. It was totally re-wired wrong!

I just called and spoke to customer service, explained the situation (and also inquired why I was charged a certain amount that said "Discount" on the invoice but she said that was a markup on the part).

I will NEVER take anything to them to fix, even if it's under warranty.

Please be aware! Unfortunately, from what I was told, is that they are one of the few places in the Western New York area to repair electronics (especially if under warranty). She apologized and said she was going to let the technician know.

Best of luck if you have to take your broken electronic item there but if you can avoid...

BUYER BEWARE: Shady Business!!

I work for a small Ebay business that sells mostly used electronics. We are a top rated seller which means we offer free shipping to the buyer and free 30-day returns for any reason. This company (Lifetime Service Center) has bought numerous items from us and returned ALL of them. When we looked them up and saw they were a repair company it made sense (customer's change their mind all the time). A red flag popped up when an Ebay buyer said we sent them the wrong item (2 months after it was delivered). The red flag was because if we mix up orders, someone else would have gotten the wrong part as well. They sent us a photo of "what we sent them" vs what they ordered. Turns out, we did send out both items that day... both items went to different Ebay buyers AT THE SAME LOCATION - Lifetime Service Center. The kicker is that the "wrong item" was refunded already because they changed their mind and we didn't want to pay return shipping on a cheap item. To sum it up, they had both of our items, got a full refund for 1, and tried to say we sent them the wrong part to get another refund. Since then, we've monitored what they have bought from us and every item they ever bought has had a return open (which means we're paying double the shipping on all of it). I don't know what scam they are pulling with their customers, or us, but we have since blocked them from purchasing anything further from our Ebay store.

Use caution with...