Upstate Chevrolet — Local services in Town of Attica

Made my appointment via online, took my vehicle. In had the typical maintenance oil and filter, tire rotation fluid top. Above and beyond that service the manager informed me of my NYS inspection was overdue by 5 months they completed that. And there was a data recall that was downloaded and added to my trucks operating system I was out within the hour. Great service. Everybody I spoke with said, hello and smiled Great place to be. Mike Knop, customer for life.

Thank you for the email requesting my opinion when buying a vehicle and visiting your Upstate Chevrolet dealership. Yes every single moment that I was in your shop was comforting and welcoming. Even the my fellow customers obviously were happy to be there. Rick Reed assured me the no matter what issues we were faced with we would have a great outcome. Rick was exactly right he made me feel like I was going home with a new vehicle and nothing was impossible. He kept my interest with a list of possibilities, financial and mechanical. Little did I know the you Alfonso are the master mind behind all these unbelievable special vehicles on your Chevy sales lot. Custom ordered by you for people like me. Now you know when Rick introduced me to you for the first time and you started showing me these possibilities I thought it was not real but it WAS real. Ken in finance equally went beyond the human boundaries to make my purchase on my terms and flawlessly closed the deal. I've been working for General Motors Company for almost 50 years I've traveled the country and all the GM facilities from Canada to Mexico bought 50 or more of GM cars /trucks new and used, your organization is proof that there's always a better way and you've accomplished that. So much so that I am coming back Friday at 1pm to have $2,000 worth of accessories installed that I purchased with My Chevrolet points. I am totally satisfied with my buying experience at Upstate Chevrolet.

Customer for...

When my car started to shake, rattle and the check engine light came on, I had it towed to Upstate Chevrolet in Attica. (Saturday) I notified them that it was coming, and I was told that I would get a call Monday. Monday afternoon, I called to inquire and the service techs were already gone. The manager was very helpful and went out to check to see if my car had arrived or not. My car had arrived Saturday and he promised a call in the morning.

Tuesday I received a call informing me that my motor was bad. When I inquired further, they said it clunked and rattled and sounded pretty bad. (Thanks, that’s why I had it brought in!) When pressed they said it was just worn out. I asked if there was an engine misfire and they said “well yes”. (I’m hoping that the elementary school answers they gave were because I was a woman and not because that’s the skill level of the garage.) I was really hoping they would tell me something I didn’t know. I do understand a deep diagnosis would have cost more, but they didn’t even offer that. Due to the high price of cars these days, I asked how much it would be to replace the motor.

A salesman (not service) called me back to inform me that replacing the motor would cost about the worth of the car, but they would be more than happy to help me find something new. I agreed to the sales appointment although I wasn’t pleased thus far.

At the appointment I gave a lowball figure to see if they would be willing to work with that. The salesman did a halfhearted search on their website and then wished me the best in my car search. I appreciate that they didn’t try to talk me out of my low end budget, so they have that going for them.

I had my car towed to another shop for a second opinion. They diagnosed a bad ignition coil and offered to buy my car, since I had already...

I was there yesterday dropping my car GMC Denali white off color 💪 because something broke on it 😥, but Upstate employees told me: don't worry we can fix it for you: Seat down and grab a coffee. Meanwhile we can check it out, in 45 min a got a loaner car for going home since they have to order parts for my car (difficult parts that only this dealer can get them so fast) The service I received from all of them is always excellent. So easy, they doing everything for me to make it a great experience! I love this new loaner that is an explorer "why not"😁, they made sure it was clean, have gas, they wash the car before I get it (I love this car 💜), so because my daughter has allergies, they found me the perfect vehicle to drive meanwhile my GMC Denali is fixed, I would highly recommend UPSTATE CHEVROLET ATTICA NY and the team, especially Al Ficarella. Very nice place to buy a car, my husband and I always had a good feelings there, stick with them as a loyalty customer and they would treat you like a queen, No place is better for overall car buying and service experience, phenomenal...