Village Auto Works — Local services in Town of Blooming Grove

I am a mechanic with over thirty years in my trade. I recently purchased a car from a private individual who had used Village Auto Works for repair work to the car I purchased. The individual was not mechanically inclined so it was a safe bet he didn't work on his car himself. He said he had used Village Auto Works for years. After I purchased the car I took a hard look under the hood and found that someone had improperly crushed an edge of a replaced air filter, allowing air to flow directly into the air box. I removed the filter and found it filthy to the point of where no light was able to shine through - it hadn't been changed in years. I took the car to a repair shop I trust in Northern New Jersey and we found that the emergency brake cables were solidly rusted fast, and again had likely been that way for years. Village Auto Works had done a NYS inspection on this car a little over a year ago - there's no way the emergency brake cables would have worked properly and the car should have failed the inspection. We replaced the left & rear cables, shoes and hardware, and found that the right rear hub wouldn't spin by hand - the bearing had failed. The person I bought the car from had just had all new brakes and rotors replaced by Village Auto Works less than six months earlier, and the hub would have been an obvious issue then. The rear wiper blade also hadn't been changed in years, another failure in a NYS inspection -a local Toyota dealer had one in stock. $180.00 for a synthetic oil change with "seal and replace all four tire valves" - really? The problem with all the glowing reviews is that most of them are coming from people who are not mechanics themselves - how many of them would recognize an issue if...

I moved to Monroe almost 2 years ago and still trying to find the right mechanic for me so I decided to give this place a try. I arrived around 8:15 am. I met Andre at the front desk and he was very nice. I was hearing a grinding noise when I pressed to brake. Andre test drove quickly and said I needed new brake pads and he said my car would be ready the same day. Around 4:30 pm I hadn't heard anything so I decided to give them a call for an update. Andre said they were working on my car at that time and that I needed front and rear brake pads. No problem -- I asked how much that would be and he said $1,000. Which I thought was rather high so I asked him why it was so much. He said they would be changing the brake pads and roters. I asked if the roters were bad he said no that they just replace the roters everytime they replace the pads. I've never heard of that. I should have been told that was the policy before any work was done but I didn't. He said the back needed to be done but I could hold off on the front ones for now so I did. The cost was $476 (which is still high.) They also changed my license plate cover with one that promotes their business and threw my old ones away without ever asking me. Which I did not notice until the next day. I asked Andre about the cover and he stated they have a young apprentice that changes them without asking. I took my car to my pld mechanic in Queens, NY and they charged me $176 for the front brake pads. I will not be taking my car to this establishment again. My search for a local...

As a single woman, navigating the world of auto repairs can often feel daunting. In the past, I've experienced situations where my business didn't seem to matter. My older car, which frequently needed major repairs, was even mocked at a nearby dealership. Their lack of respect and consideration left me feeling undervalued and frustrated.

Then I discovered Village Autoworks. From the very first visit, their excellent customer service impressed me. Unlike my previous experiences, Village Autoworks treated my older car with the care and attention it deserved. They were reasonable and honest, with no pressure to upsell unnecessary services. What truly sets Autoworks apart is their efficiency. I didn't have to spend an entire day waiting for basic maintenance. The team worked quickly, ensuring my car was ready without unnecessary delays. Now, my car is running smoothly, a testament to their quality workmanship. Autoworks has restored my faith in auto repair services. Their respectful and efficient approach is a model for how all customers should be treated, regardless of their car's age or condition.. The work was done quickly no waiting all day just for maintenance. My car is...