Fingerlakes Ace Hardware — Local services in Town of Canandaigua

I just had an encounter at this store that I can’t believe. I was at an antique store 2 buildings down from this hardware store and was interested in an item that needed C batteries. I didn’t want to spend $80 on the item without knowing if it worked or not so I drove 2 doors down to Ace Hardware. When I pulled in it was 4:06 and there were about 5-6 vehicles still in the parking lot. This particular store has a white vinyl screen around it’s front porch. The walls were down but the front opening was open and I could see workers and lights still on in the store. I started to go through and asked if they were still open when a man with silver hair and glasses stuck his head through the opening like a clown and aggressively asked “What do you think? Have you ever been to a store where you had to put your head through an opening like this to see if they were opened?!” I was so surprised by how rude this man was that I just stood there for a second in disbelief! I started to walk away and I heard the man telling the other workers what a crazy day it had been and how “unbelievable” some people are. I ended up having to drive miles down the road to buy 4 batteries for $10 at 7-11, only to finally get back to the antique store and discover the item was in fact broken. For a store whose slogan is “The Helpful Place”, I am absolutely disgusted by how rudely I was treated and would never give my hard earned money to this type of business. I have worked in the service industry my entire life and would never speak to a customer like this. Thanks for nothing Finger Lakes...

I was looking for some black .70" to .75" ID neoprene hose for the purpose of replacing a section fuel evap line on my car that had holes in it. I measured the length that I needed to be 6" but after getting up under the car to do the work I realized that it would be better to run the line all the way to the connection at the canister in the front requiring 9' - 10'. I figured that the folks at Ace Hardware would not take the 6' section back as a return in that it is there policy that hose cut to size can not be returned. My choices were to buy and use a connector for another 3'-4' add on or eat the lose of paying for the first 6' section I got and buy a 9'-10' piece. Well when I got to Ace, initially these were the two options presented by the man assisting me. He asked me what my purpose was for the hose and after explaining to him the project he decided to override the normal store policy and take the return on the 6' hose I had first purchased and cut and sell me a fresh 10' section with no need for buying a connector and extra clamps. I did not know it at the time but it was Frank the owner assisting me. I was not expecting that he would over-ride his return policy on hose cut to size but he did and I told him along with thanking him verbally I would write up this review. I will definitely be shopping there in the future for my hardware needs. ...

These guys are great at stocking things the big guys aren't hip to yet. UV disinfectant lighting being one. Plus I try to support local business. But every time I'm in there I get the distinct feeling they're following me around making sure I'm not stealing anything. And I don't think I'm being paranoid. In a years time I've been in there no less than 8 times and I've purchased over 300 dollars of stuff, but I still get a cold, weird vibe from their employees. I'm usually in my work clothes, covered in paint and in the middle of a job I gotta get back to so I can imagine my appearance might raise some red flags but they should know by now that I'm not the person they're looking for if they're looking...