Gui's Lumber — Local services in Town of Clarence

I would not recommend this business. I've wasted a great deal of time and have been extremely disappointed in their inability to provide basic customer service.

12/28/20 shopping Clarence location.. 12/28/20 items not in stock at store.. 12/28/20 online order placed, paid PayPal.. 01/06/21 emailed order ready for pickup.. 01/09/21 traveling to pickup, emailed your order has been cancelled.. 01/09/21 call store, order still available, must pay for items again, don't care you already paid, you paid them not us, no cash no take.. 01/09/21 call Ace Customer Service 800 number. "Yes, prepaid order cancelled because you didn't pick up in two days. You'll probably eventually get a refund, meanwhile you'll just have to repay to get the items - sorry - have a nice day!"

Two days between notification and cancellation, prepaid order, no refund, having to repay and hope for the best is no form of customer service.

Most bizarre business plan I've ever seen. How much time do you have to waste? Horrific experience - never again!

UPDATE: I desperately need these items and was forced to go to the store. Found my prepaid items on their shelf for sale. Had to purchase the items a second time. Now a PayPal dispute to recover my initial payment. This was just plain theft of my prepaid items. Absolutely unbelievable a company could be...

Went into store. All 3 mature (60) adults were on their phones texting. No one else around. Still they took their time to finish then i got helped. Had a problem w my online order where wrong thing was canceled by Ace and i was refunded for wrong item. Once i explained that to them they wanted no part of it. It was liked i asked them to derive Einstein's theory of relativity from scratch. AVOID AVOID AVOID BTW, online help was worse if that's even possible

Lost 1 customer today for life... and no, if the owner is going to respond w some form caged meaningless apology with no contact into then no im not interested. I instead fix ur store

Its funny im looking at the most recent negative review by John Davis and it's THE SAME PROBLEM. Apparently they...

My brother who is a professional recommended Gui's when I needed to buy lumber for a small DIY job. After price checking four places, their lumber cost came in about 20% less than the next lowest price and they delivered it for free.

When I made the mistake of ordering more than I needed, they picked up the remaining materials and refunded the full cost, I did not have to do anything.

It is nice to know there are still local companies that care about the customer, even on small jobs. I don't get that level of service and knowledge from big box stores. This place is your best option to save money on your project costs and keep your...