Eddie's Aquarium Centre — Local services in Town of Colonie

I have been using Eddie's aquarium for years and find this to be the number one top notch Aquarium store in the capital region. When you first walk in to the left is a huge room full of tanks with all sorts of fish from freshwater to saltwater. You can tell that the fish are all healthy and well taken care of. To the left of the store is the supply area where you can buy aquariums, filtration systems and everything else you would need to set up your aquarium. I unfortunately bought an aquarium from PetSmart a little over a year ago and it lasted exactly a year before the filtration died on it and there was no warranty. Also, I had to buy filters from PetSmart and I couldn't get them anywhere else. I should have brought everything from Eddie's. All the supplies they have are top-notch and good quality. The people who work there are extremely knowledgeable about fish and setting up aquariums and they will answer any question you give them. I had bought a betta fish for my daughter and they told me that there were three other fish that could live with bettas. I did not know that. In fact, nobody else I've spoken to seems to know that either, including other aquariums in the area. They told me which ones they were and after the water tested positive as far as being allowed to introduce another fish to the water, we added an Otto catfish which I've had for over a year. They also have an email address so you can email them questions and send pictures of your aquarium from home. I have never had to use this service, but they also will come to your home if you have a big aquarium to work on it. They sell supplies and equipment for making ponds in your yard. They also will test water the new aquarium. If you keep bringing them samples of the water they will test it and tell you where the water is as far as when fish are able to be introduced to the aquarium without being shocked. I have been to other aquarium stores and find the staff at Eddie's far superior with their knowledge. I have to drive a half hour to get to Eddie's aquarium, but from now on they will get all my service. I am very sorry that I went...

Eddie's Aquarium Store has been an absolute game-changer for me in my journey as an aquarium hobbyist. I ventured into this hobby just a year ago with a single goldfish bowl, and thanks to Eddie's, I've now transformed that into the stunning aquarium you see in the attached photo.

The team at Eddie's Aquarium Store is nothing short of amazing. From the moment I walked in, I was met with professionalism and knowledge that made me feel confident in every step of this journey. Here are a few things that stood out to me about my experience:

Expertise in Aquascaping: Eddie's Aquarium Store has a talented team of aquascaping experts who helped me turn my initial vision into a living work of art. They carefully guided me through plant selection, layout design, and maintenance tips to ensure my aquarium would thrive.

Future Planning: Planning for the future fish in my aquarium was a breeze with their help. They took the time to understand my goals and recommended fish species that would not only be compatible but also add vibrant colors and personalities to my tank.

Exceptional Service: The staff here is not only knowledgeable but also incredibly friendly and patient. They answered all my questions, no matter how basic or complex, and made me feel like a valued customer.

Wide Range of Products: Eddie's Aquarium Store offers a vast selection of high-quality aquarium supplies, from filtration systems to décor. They have everything you need to create and maintain a beautiful aquatic ecosystem.

I can't recommend Eddie's Aquarium Store enough. If you're a beginner looking to start your own aquarium journey or an experienced hobbyist seeking expert advice and quality products, this is the place to go. They've certainly made my journey incredibly rewarding, and I can't wait to see what the future holds for my thriving aquarium!

Thank you, Eddie's Aquarium Store, for turning my aquatic dreams into a beautiful...

Thank you for taking the time to respond to my post. I’d like to clarify the reason behind my 2-star rating.

My family and I (there were three of us) came into your store and found everything we were looking for - lionfish, seahorses, snails, and even koi fish. We recently expanded our pond and were ready to purchase 10 koi, along with additional supplies for our aquariums.

Unfortunately, the customer service was disappointing. As we entered, we walked past a group of employees who were chatting - no one acknowledged us, which I didn’t see as a major issue at first. But when I politely greeted another staff member with a “Good morning,” she looked me straight in the eye and said nothing. I was so close that any closer, I would’ve been in her face - there’s absolutely no way she didn’t hear me.

Normally, when someone makes an effort to engage with a store employee, it’s a sign they’re interested, open to assistance, or ready to make a purchase - and that moment matters. As someone who spent over 20 years in retail management and training earlier in life, being dismissed like that was frustrating. Customer interaction is the heart of retail - it’s why physical stores exist: to serve customers and earn their business. I would have completely understood if she had said something like, “I’m a little busy right now - give me a few minutes and I’ll be with you shortly.” A simple acknowledgment goes a long way.

We continued browsing the store, hoping someone would approach us or offer help, but no one ever did. It truly felt like our presence didn’t matter and our business wasn’t wanted. So, we left without making a purchase - even though we were fully prepared to support your store.

I hope this feedback is helpful. Your inventory is outstanding, and we’d be open to returning if the level of customer service ever reflects the same quality as...