Hargo Appliance Company Parts & Service — Local services in Town of Conklin

We've used Hargo in the past and were pleased with the service and work they provided. Unfortunately, they have lost our business.

In November we had them diagnose an issue with our dishwasher (a simple issue, the pod door wasn't opening to release it). They said they would call once the part arrived which was expected the following week. Great! We didn't hear from them, so we thought maybe the part was delayed. The following week we still didn't hear from them. Life happens, we were out of town, holidays, etc but figured they would call when it was time.

Weeks later, we realized we still hadn't heard anything so we finally called in January. They told us they tried calling several times and had left voicemails, and that after 30 days the part gets sent back. If we wanted them to re-order it for us, they would have to come back out and charge another service fee.

The problem is, I never received a call from them. I always answer local numbers (I'm a business owner, so it could be a client), and check my voicemails. In fact, I just checked again to be sure - nothing.

During the same call, we advised Jen of the above. We had not received any calls or voicemails from them, and asked if the situation could be escalated to management with a request to waive the additional service fee and re-order the part (it's a new dishwasher with no other issues). She kindly verified my number, entered my wife's number, and my email to ensure they could reach us. We expected to hear from them in a few days (again). We did not (again).

That was nearly 3 weeks ago and we still haven't heard from them via 2 phone numbers or my email.

I called today (just before posting this), had to re-explain our situation and asked if they could waive the fee and re-order the part, especially after not hearing from them again (management no less). They were not willing to do that since their "records" show they attempted to reach us "multiple" times. It's policy and no exceptions can be made.

This decision is what lost our business.

The fee isn't the issue, it's $99. It's the principle. I'm not paying twice when I've done nothing wrong. Take care of your returning customers or risk losing them.

I have another local company coming out tomorrow to take care of us. I will not deal with Hargo again.

UPDATE: Hargo came through. I was contacted right away by leadership, they apologized for the experience and owned the situation. The offered to get the part installed within the next couple of days, and without another service fee. They did exactly what they promised, and our problem is solved. They have re-earned our business. I've changed my rating from 1 to 4. A 5 would have been given if we'd never had the issues...

I have a range hood via olums, that olums uses for repairs or services of appliances that are under warranty. They take forever to come out to begin with. The guy who was 5 minutes away from arriving here and called me to ask if I changed the bulb. Then he called to see if bulbs were covered under warranty and I told him I would not of had him come here if they weren't. That guy apologized. Then, Emily, their worker, continues to call me between 8-8:30 after multiple requests due to my disability, please don't call me before 10am. So, she already confirmed repair guy with me 2 days ago and calls me this morning, again, before 10 to confirm the guy was going to be here tomorrow...I felt that was on purpose because I already confirmed the appointment 2 days ago, also explained 2 days ago that I've asked her not to call me before 10am due to a disability. I asked to speak to a manager, he didn't care about my disability and said I would have to call someone else because they would not be coming tomorrow with the parts. Terrible people skills. I should not have been treated like this. Emily thinks she was being a smartazz by calling me again this morning to confirm what we already confirmed 2 days ago. Shameful company...

I had a tech from Hargo in less than 2 weeks ago to look at my very old dryer and to address whatever was causing my 2019 Whirlpool fridge to emit an odor like dirty socks. After examining my fridge, including removing the bottom panel off the back of the fridge, the technician said there was nothing wrong with my fridge and suggested something in the nearby cabinets or in the wall was causing the smell. I took the panel off the back of the fridge today and could clearly tell that this area was the source of the smell. The tech checked this area and apparently didn't see this as a red flag. I cleaned the visible mildew and staining, and ideally, I'd have someone address what caused the copper pipes to develop green corrosion, the dried liquid, and the black mildew clumps, but at this point, calling techs in seems like a waste of money.

Edit: I question whether Hargo even read the full review before responding. I do not have complaints about the tech's evaluation and recommendations for the rust in my 40-year old dryer. My complaint is about the tech disregarding the mold/mildew situation at the back of my 3-year old fridge when searching for the cause...