CNY Farm Supply — Local services in Town of Cortlandville

Lazy employees who offer a Penske service but have no idea what they are doing! We had arranged to pick up our 26 foot Penske rental truck at 8 a.m., and arrived promptly in time. The truck did not arrive until 8:06, and while that is annoying it is not a reflection on this location. However, we were not even greeted by an employee until 8:12, despite three different employees seeing us standing there (they turned away and headed the other way when they saw us). When we spoke to that first employee, I let him know that we were already running more than 10 minutes behind and that I needed to make it to work by nine. He said he would find someone, but he did not. 6 minutes later I went and found a different employee and explain the situation to them, and they said that they would find someone to help me. We did not actually get help until 8:25, fully 25 minutes after our appointment, and when I already thought that we would have left. Mike was not helpful, wish it was me, and had no idea what he was doing. Said that he was the one that started the Penske program there, but he did not appear to have any idea what he was doing. He insisted that I sign the disclosure stating that I had read over the entire rental agreement, before I had even seen the rental agreement. I explain this to him, and he said that he did not know how to show it to me prior to me signing, that I would just need to sign and then look at it after. This is illegal, and also how things are supposed to be done. Secondly, he had no idea that I needed and a dolly, even though it was very clearly stated on the exact rental agreement that he had apparently just been going over. When I told him that we needed those, that they were not in the truck, he said oh I did not know that. Pointed out that it was right there on the first page of the rental agreement, and then he said he would try to find some for us. I had made the reservation more than two weeks prior, and so there should have been no surprises. In the end we were not able to finish picking up the truck and get out of there until after 9, when I was already significantly late for work. When I called Penske to report this, their recording clearly states that they Pride themselves on having your truck ready to go at the time and location that you specify on the rental agreement. In this case it was over an hour later. Mike never apologized for the lateness, simply blaming it on everyone else but him. He said that the truck was late because of the weather, yet we live in Upstate New York where weather is a regular thing that we deal with, and I hadn't even brought up the truck being late to him. He said that he didn't know what he was doing because it wasn't his job anymore, and he was covering for someone else, but in the same breath he told me how he had started up the program two years prior. When I explained to him that we were running late on a reservation, he simply said "well I don't know what you expect me to do". Well, I explained, I would have expected you to have come over when you were told the first two times that we were standing waiting. He did none of those things, and simply left us standing there while he chatted with other co-workers about some new snowmobile he had heard of. Highly unprofessional, a waste of time, and absolutely Not a place to pick up a Penske truck from if you were expecting to be on schedule. Terrible...

I CAN NOT RECOMMEND CNY Power sports for repairs and service, I brought my A.T.V. to them with either a broken throttle cable or stuck throttle. When I dropped off the ATV off, I told them to call me when they found what was wrong before fixing it. 7 weeks later Mike told me it was fixed. I went to pick up my machine. He said the Carb. Assembly was removed and spent 5 hours cleaning it. There was also work done on the machine that I did not authorize, and was not needed. The bill was over $600.00 when initially I was told it would be a few hundred I confronted Mike about the repairs and unauthorized servicing. Each time I asked him about the repairs Mike had different conflicting answers e.g.: saying that Pat, his Mechanic was told to remove the Carb. & clean it. Then he told me that he himself did it. When asked why he changed the oil that I did not authorize, as I had done the oil change in the fall and it sat all winter, 1st he said that oil will get dirty just sitting there. I told him that was not true. Then he changed his story and said that he meant to say that he smelled mice pee in the oil so he changed it What does mice pee smell like in oil and how does a mouse get in there? I am 67 years old, he kept telling me time after time “We talked about that don’t you remember”? I am not senile. I know about motors and how they work. That carburetor was not taken apart, there was deposits of dirt and grime in the corners and nooks on the outside of the carbs. There was a streak of fluid running down from the Carbs & down the side of the engine, which was penetrating oil, used to free up the stuck throttle. And they charged 5hrs labor to have it run? And any good mechanic would know that you replace the Carbs “O” rings once you remove the Carbs. making for a good seal. I was not charged for new “O” rings. They did refund me for the oil change after arguing the fact that I did not authorize this service, but the bill was still over $500.00. When I dropped the ATV at the shop, I asked for help unloading it, due to my recent shoulder surgery. No one came out to help me unload the 650 ATV off the trailer..customer service stinks as well. Not of my own choosing, but my ATV club voted not to bring their machines to CNY for service or repairs and I will pass the word how they treated me. I trusted Mike and he...

I had been looking for a zero turn mower for a while, I finally came across a 72 inch Ferris zero turn at CNY. I had my husband stop over there to check it out as he was in the vicinity. Through phone conversations between him and Matt at CNY, I decided to go with the Ferris, Zero Turn 72 inch. He ran all the paperwork and we proceeded to go pick this up on Saturday. When we got there, I actually got to see the Ferris as well as the STIHL mower. Honestly, I changed my mind on the spot and went with the STIHL, 72 inch, zero turn. Matt was so very accommodating to me and re did all the paperwork. The finance company that was used was down for the morning so that made things a little more challenging for Matt and for us as we had to wait as well. Totally not Matt's fault at all. We waited around for quite a bit but then decided to go and Matt said we could finish the paperwork on Monday through fax or e-mail. Before I left I had found a nice pair of STIHL sunglasses that I wanted to purchase and told Matt for all of my pain and suffering of waiting, he should just give them to me (jokingly) and he did! Not to mention the great goody bag that I received as well. I couldn't have asked for a better experience. Matt made it easy and relaxed and as smooth as possible. Give this guy a raise! Customer satisfaction is always a hard thing to get these days, but this customer is VERY happy with the way things went. Thank you CNY and...