Bliss Bridal — Local services in Town of Hamburg

My experience with Bliss Bridal was absolutely terrible. I was excited to go to the shop to look for bridesmaids dresses because this is the place that is promoted by all of the local bridal shows. I made my appointment a month in advance because I was planning a weekend full of appointments to accommodate my bridesmaids who were coming from out of town. Upon making my appointment, I was offered a 4pm appointment and was told I could only have two guests with me. This was expected and after making this appointment first, I proceeded to schedule my other appointments around it. I made my appointment about a month in advance to ensure if there were any issues I would have enough time to fix them. The Wednesday before this appointment I receive a phone call saying they needed to reschedule my appointment and I was instantly panicked seeing as I had people already arranged to come in from out of town. One of their employees, who offered me a 4pm appointment, scheduled this appointment when the shop closes at 4pm. I didn’t even ask for this appointment time. After speaking with them, they seemed to be accommodating and they were able to have me come in at 3pm. They assured me I wouldn’t be rushed and it would be okay if I was slightly late. I shouldn’t have even wasted my time going. I walk in, on time to my new 3pm appointment with my two girls only to have to wait 20 minutes for the appointment in front of me to finish, who had 8 people! It would have been nice to be able to bring more than two people with me. However, this was only the beginning of the frustrations of this appointment. We are greeted by a consultant who informs us that she is new and she is working with another consultant who would be joining us soon. She explained that she is going to finish up with the other party. We’re taken upstairs as the other party goes downstairs and told we can begin looking around and the other consultant would join us shortly. From this point on, we spent about 45 minutes there and maybe spent 15 minutes with a consultant who was training. We never even met the other consultant who was supposed to join us. Even worse, when we did have our trainee consultant she was on her phone the entire time. I am not against having someone new working with us but I don’t think I’m asking too much to at least have their attention. At the very start of looking at dresses, I asked to see swatches which I was given and my trainee consultant says she will be right back and disappears. We pick out all of our own dresses and aren’t even talked to about anything in regard to them. Our trainee consultant returns for about 2-3 minutes as we begin trying on and informs us that we don’t have to wear masks, which is against the current executive order. She then disappears again. I am clipping, zipping and helping my two girls get into their dresses all while trying to FaceTime with the other girls who weren’t able to come because I was only allowed two people. We had no help at all and we didn’t even have a consultant nearby to ask for help or to ask questions. I was trying to put dresses back together and on hangers with no direction on where to put them or what to do with the dresses we were interested in. I’m not asking for much but for people to simply do their jobs. I never even met the consultant who was supposed to be the trainer. At the end of our appointment, the consultant was there for the longest period of time we worked with her. She was there to ensure she wrote down our information and the dress numbers we liked but failed to help us during our actual appointment. This appointment was miserable and a disaster. It was clear that their goal was to get the shop closed and focused on closing opposed to the potential customers they had in front of them. A pandemic will effect the way we shop and the procedures in place but it does not effect the customer service provided to an individual who is looking to spend thousands of dollars at a place. A pandemic does not effect the respect and care than an establishment shows...

TRASH! Would love to give zero stars if I could. This was such an awful experience. I struggled to find a shop that still sold bridesmaids gowns but I was overjoyed when I found Bliss Bridal. I called ahead and was informed that I didn't need an appointment. That was perfect! When we arrived we were informed of where the dresses were and to help ourselves. We were given some basic information and told to ask for help if we needed it. The setup inside is really cute. The dressing rooms are spacious and the seating outside of the rooms is very nice. The process of trying on dresses and narrowing down a brand that would have a style they each liked in the color I wanted was a bit challenging but we figured it out. As we were wrapping out our selections, someone came over and informed us that they had an event happening soon. We were all a bit confused because they said they were still going to be open during this event and it's not like we were taking a sales associate away from anything because no one was helping until we needed to confirm sizes and colors. But we all silently understood that we were in essence being ushered out.

Moving on, the dresses were ordered and once they came in, each bridesmaid was contacted to pick them up. I decided to pick the dresses up for the girls and deliver to each person. I never imagined that upon taking them out of the bags that every single person would have an issue. One bridesmaid got the completely wrong color, two got the wrong style, one was given a dress way too big and the last one got a different shade of mauve that I unfortunately didn't see until the day of the wedding. (She sent me a picture of it when she opened it but it looked ok. It was only when everyone was together on my actual wedding day did I see that it was off).

Everyone was extremely overwhelmed. So as the bride, I called the shop and spoke with several people. Within a day Jessica G. the owner got back to me and started doing damage control. Or so I thought. She came up with some solutions; 1) re-order the dresses in the correct color and or sizes that were similar to each individual's style of choice and have a seamstress (Sandy) come to each person's home for alterations in order to save time at no charge to them 2) Have the alterations done on the dresses that were the correct color or 3) get a full refund. All the blame was placed on the vendor not the people accepting the order and preparing it for the customer. Just passing the buck.

*Hindsight is always 20/20. They should have taken their money and run!

The experience of each bridesmaid thereafter was awful. I can't speak for them but I know they were extremely unhappy with the whole process. It's mind boggling to me that an item gets delivered to a shop and NOBODY checked it against what was on the bill of sale. They just bag it up and call the customer. Then the solution is to send a seamstress to each person in need of alterations only for her to attempt to charge them $300 instead of following up with Jessica. As a bride this was extremely stressful. This whole process was awful. Jessica acted as if she was trying to remedy the situation but it was clear that she and her staff didn't give a damn. And that Sandy lady. Forget about it.

On my wedding day everyone looked fine but the one dress that was the incorrect shade really stands out in the pictures. The other bridesmaids were tugging at the sleeves and tops of the dresses because of the piss poor alterations by Sandy. I have never been so disappointed in a business. A small business at that! The business of weddings is disgustingly expensive and the fact that we were treated as if we didn't matter was so disheartening. I felt so bad and yet there was nothing I could do.

At this point I urge any and all brides and bridesmaids to steer clear of Bliss Bridal. Get with the times and buy bridesmaid dresses online. You're more likely to be treated better and I would bet the odds of a better outcome would be higher since we had a zero success rate. 0/10 do not...

Our bridal party of 5 bridesmaids chose Bliss Bridal to purchase our dresses from... Our first visit we were pretty much on our own, we rambled through the selection of bridesmaids dresses towards the end of our visit someone came over to us to advise they had an event beginning shortly... We were all confused to say the least and unsure if we were being kicked out or what was going on. While wrapping up our visit Jessica came over and took our measurements and advised profiles would be made for each of us and when we decide on a dress we would be able to call in our order over the phone!

Orders are in!!! The Bride was able to pickup all of the dresses wasn't advised of any issues... Four out of the five bridesmaids either had the wrong dress, wrong size or wrong color. Which was not mentioned at the time of picking up the dresses. When we spoke with the owner and was advised of our options we all decided to return the dresses and choose a new dress. We were also advised due to the error of the shop providing the wrong dresses they would send their seamstress out to our home for alterations at no charge.

Sandy (seamstress) came out to our home and advised myself and my sister that "you people" made me miss a baby shower and "you people" are lucky you don't wrinkle or have to tan! Throughout this visit Sandy never said anything about a cost or deposit and we assumed because this visit was due to the bridal shops error. Sandy came out for a second visit again did not mention any pricing but advised when "you people " decide on a good time to bring the dresses to give her a call. November 1st 8:32pm Sandy calls She advises that she will be bringing our dresses at about 10am tomorrow morning (November 2nd the Wedding is November 4th) Sandy asked would you like to know how much it will be? I advised the cost was supposed to be covered by the shop due to the error of sending the wrong dresses. Sandy proceeded to tell me how much she did for "you people " and I couldn't think it would be free... I advised Sandy I wouldn't go back and forth with her and not to come the next morning. I'll give her a call after I speak with the shop! The next morning I spoke with Amy (who I later found out was Sandy's daughter) I advised what we were told and that they couldn't think we or anyone would be willing to pay $300plus for a dress we settled for then we would also pay $300 for alterations on that same dress we didn't initially chose. After explaining this all to Amy she advised me she wasn't the owner and would give her the information and have her call me back... Sandy calls one of the other bridesmaids and ask her to pick up the dresses (never telling her an amount due for alterations) because she doesn't want to deal with me.... I gave a call back to the shop and asked for an update Amy advised the owner was at a doctors appointment and she would call me back... I advised Sandy asked another bridesmaid to pick up the dresses. Amy then advised I can make arrangements with Sandy to pick up the dresses and they would take care of Sandy... I'm not sure if just Amy and Sandy were trying to get over on me or what but the experience was horrible not to mention the work Sandy did was awful. Pictures don't do justice but Sandy told me this was over $300 in alterations, my dress started as long sleeve and ended as three quarter length sleeves. Throughout this whole ordeal not once did anyone apologize for the mistake of allowing us to pickup the wrong dresses , we were told "I'm just trying to help "... 0/10 I do...