Menards Iron Ridge Distribution Center — Local services in Town of Hubbard

When you order online for it to ship to your local store, you don't get an real dates order ships. Place an order to be shipped to the local store and tracking shows it should be there in full on 7/27. Look on 7/27 and the item shows as shipped out that day to be to the store on 7/28. Check on 7/28, shows shipped out that day to be to store on 7/29. Check on 7/29, shows shipped out that day to be to the store on 7/30.. One of two items have made it to the store, the 2nd item is what keeps saying the same day has been shipped and will be there that day. Card was charged at the time of the order, so if all these delays due to this DC not doing their job for online orders, customers shouldn't have to worry about any potential interest from the charge due to not being able to get the product.

Called this DC and left a VM, no answer or call back.

Online has nothing for calling other than the number for this DC to find out what's going on or to go to for complaints about the online orders due to lack of any customer...

I’m a truck driver I got there at 10 o’clock in the morning and I did not leave out of there until 630 at night to get offloaded. The employees have no clue what’s going on. They gave me my BOOL to leave I left they stopped me at the security guard gate. The truck was still half full, this place is beyond beyond horrible. Something needs to change their management preferably have no clue on how to run a warehouse of my 25 years of driving a truck. That is the only place that I’ve ever sat there that long day employees are told to lie to the truck drivers. The girl said oh we already started unloading no she didn’t because I was sitting there watching and they were supposed to give me a phone call to pull into a dock. Well luckily I went inside is the guy says all we tried to call you no, you didn’t horrible, horrible horrible horrible I will never ever take a load to that...

If your delivering here better have negotiated a hourly rate!! Now I understand why every trucking company I have ever heard of has a trailer dropped here. Nice people inside tho. You would think live unloads would have some priority. I rushed to get it here for them, a seasonal product. Had to wait 2.5 hrs for a door. Only 2 other live unloads have left since I've been here. Been here maybe 4 times over the last 3yrs and its not getting any better. Must be over...