Moran's Floor Store — Local services in Town of Kiantone

Shopping for as kitchen floor. Price started out at 1,000 - 1,200. Then a few days later was told they could not do the type of flooring I was wanting( which was just roll out linoleum) because of the shape of my room. Then I was asked to come in and look at a glue down pattern that was same color as the one I had picked out and it would put me in about 1,500 price range and at this point I was still open to this. Was told they would look for some flooring that might be cheaper in price to keep me in the price range I wanted to be in and would get back to me the next day...didnt hear from them for 2 days telling me it was crazy busy there and they hadn't found anything yet. The next day I called and said just go ahead and do the one you showed me dont look for cheaper....just wanting my floor to get started , Was told they would work the numbers and get back to me the next day.....3 days later they call me and said sorry again it's been real busy but they worked the numbers and it was now going to be 2,340 so at this point I just told them no thank you. So I guess shame on me for trying to help out local . And i felt that the customer service was not good. Didnt do what and when they said they were and the price double from beginning to end. This all took place in about a 2 week window...I purchased my bedroom carpet from them a few months back and was hoping to get the same service as I did then. Very disappointed in how...

Bought the 3 room and hallway special. From the salesman Paul in July of 2024. I Upgraded to heavier padding added 1 extra 10x12 room plus 2 small closets. Old carpet and padding was removed when I came back into the living room I told the installers that it was the wrong color. He showed me his work order and compared with mine they both had just a long number for the carpet. They had the room down and was told to call the store. A couple of weeks later the staples they fasten the paddy down are coming up you can't walk barefoot or with socks. I called Paul and felt that I got the runaround and was told that was the carpet that I picked. I had taken a picture of the carpet that I picked sent it to Paul's phone and didn't get a response for 2 days. When I did get a call back Paul said the supplier will give me the correct color carpet but I had to pay Moran's labor to install the carpet for 1,700 dollars but they would split it with me and it would cost me 1,000 dollars. Since then I have called and even went there and Paul was either off that day out of the store. I have known Bruce for years and can't believe that he would allow something like this to happen unless he knows about it. He was never available when I called. I would never recommend them...

Very poor customer service and no follow up. I made an appointment for some work on my bathroom and a salesperson did show up at the correct appointment time and brought a few samples that I had mentioned. He took all the measurements, plus pictures, and I also added 2 other rooms to remodel and he proceeded to take the measurements for those as well. He stated that he would work the numbers and get back to me in a day or two. I did not hear anything for a couple weeks, but I was not too worried as I realize things are backed up with the virus. I called the store and was told the salesman was unavailable and to call back tomorrow. I called the next day and the salesperson acted like he had no idea what I was talking about. He then said oh wait I have it right here. He was digging through papers and said I can not find it, I will call you back this afternoon. Needless to say, I never received the call. I proceeded to call another local company and the communication there has been excellent. They took all the measurements and I will be remodeling 3 rooms in my home. It was a very big disappointment in working with...