DJR Custom Electronics — Local services in Town of Lenox

• BEWARE * I used DJR to have a remote starter put in my car. I had called to get pricing over the phone and decided to get the remote starter and the DRONE mobile as an add on so I would be able to start my car from my phone. I was told the price of the Drone mobile would be an extra $100. I paid $400 overall including tax. I however was not informed that after 30 days there would be a monthly subscription fee to continue using Drone mobile, I was confused and thought maybe this was a mistake. I called to ask about this since I was confused when the app stopped working, I was told that yes there is a monthly fee to continue using the service THAT I PAID $100 for! I asked why I wasn’t informed of this before purchasing the added on feature, all they said was “it tells you on the box”. The person I spoke with on the phone did not seem to care and again told me that “it says it on the box” which I DID NOT receive a box for drone mobile, only for my compustar remote starter. I also did not receive anything until after the service was completed, so either way I wouldn’t have known until after I paid. This was very DISHONEST and had I known I would have to continue to pay monthly I would have opted to not get the added on drone mobile feature. BEWARE before using this business as they will not give you all of the costs associated with your...

Used them 6yrs ago and wasn't happy. Cost me a window track and my time to fix it because they used cheap af speakers (I paid top dollar for) and didn't shim them so the back of the speaker was rubbing on the window until it broke the plastic tabs holding it in track.

So today I go there to grab a simple adapting harness. Being 1pm on a Friday I expected them to be open instead I read a note on the door that says give this phone number a call. Nobody answers and it's forwarded to voicemail.

Avoid this...

My wife purchased me a remote starter for my truck, and set up an install date. I showed up to my appointment 20 mins early, and he got my truck right in. I sat down and hardly got comfortable before he was done. I was in and out before my original appointment time. The starter works great! You can't ask for better service than this!...