Bayhorse Structures — Local services in Town of Milan

I have to say that meeting Gerry and purchasing the shed was a pleasant experience. He seemed to be a nice person, kind and charitable with a great personality. His staff was very friendly as well. They offer great prices and nice quality products. The problem I have is with delivery and follow up customer service. I ordered an 8x12 shed and I was aware that a post needed to be cut on my pvc fence to get the shed into the yard. They decided to send one man to deliver the shed. He butchered my fence, I was told that it would be replaced and covered by bayhorse and not to worry. He could not handle the shed alone, so myself and a neighbor had to help with the delivery. I believe I paid 400 bucks for this delivery, I didn’t realize that I was going to have to do it myself on top of that cost. The driver leaves me with a gaping hole in my fence and said Gerry would get back to me. That was August 2nd. In the last two months I have called the office no less than 10 times and magically I still have not heard from Gerry. 400 dollars for do it yourself delivery and 350 dollars to repair a massacred fence. Thanks for ignoring me once the shed hit the pavement. A reputable company would have refunded the delivery charge and paid for the damages caused by their employee. I am completely disappointed in how they have...

About 15 years ago we bought an 8'x12' shed at Bayhorse. We regret leaving it with the house when we moved. Fast forward to 3 years ago, needed a garage built at the new house. It was a no brainer, drove to Bayhorse, spoke with Gerry, plans for a custom, 2 story, 2 car, 24'x24' garage where drawn up, tweaked and we were ready to roll. Then, lockdown. Obviously, out of everyone's control, then supply delays, again, COVID not Bayhorse. When the world opened back up our garage arrived in two giant pieces. Next day, roof and shingles were on, siding up ... And done! 2 days! Technically 1 day. Pretty awesome to watch the delivery and very impressive to see it completed in a day. There were a few hiccups afterward but one conversation with Gerry and Tim and his guys were back here to take care of it the next day. I hope I never need to build another anything ever again BUT if I do, no brainer, Bayhorse. Thanks to everyone that contributed. Especially Bill for being so patient with all the many design changes. Highly...

We were having our backyard renovated and our contractor was originally supposed to build us a pavilion only for us to realize that he was building it incorrectly and did not seem safe. We had a family gathering coming up in 5 weeks and needed shade in our southern exposed backyard. I found Bayhorse will browsing on the internet and found that they had the best pricing. Not only did they have the best pricing, they were able to turn the pavilion around in a quicker timeline than when I originally called to accommodate our gathering. I worked with both Gerry and Sherri and they were both helpful and extremely friendly. They were responsive with all the emails/questions I had and also the changes we had made after we've placed the order. We also paid for the delivery and assembly which I highly recommend. The delivery people were early and finished assembling our 14x18 pavilion in 3 hours! It's a beautiful product and we've received so many compliments on it already. I would highly...