EzekielTech — Local services in Town of Newburgh

Hope you can improve your people skills. Clear rate/fees signs and price lists are also useful.

Yes I didn’t said anything but the true is I just saved the details to myself…but

Your response is missing some points. Yes you called 2 times I explained I wasn’t able to pick the iPad the last time you contacted me (good time to say you charge $50 for holding electronics) Pls don’t lie I didn’t “showed up” I called to pay you over the phone and pick it in another day but your attitude made me go out of way from Poughkeepsie to Newburgh to pick it, if you forgot I got your number from someone else just to apologize and pay for fixing it.

I was trying to explain why I didn’t pick it up, but was very clear and on your words that you didn’t care. That’s when people skill comes into play, be understanding about your clients situations. You not just tried to charge me extra $50 fee without any previous disclosure but you were extremely rude,I want to think you were having a bad day and not that you saw me con cara de pendeja and you tried to take advantage of me. Yes I got the iPad fixed, I appreciate it, and pay the $150.00 for your services.

You didn’t attempted you asked persistently and in a very rude way, I just refused to pay the ridiculous amount of $50 fee, (for holding something that practically doesn’t occupy any space) with any previous disclosure,you never said you charge a fee or have any signs about it to make your clients aware of this fee. On top of that your were extremely rude.Which I was very surprised, still to me you don’t seems to be that kind of person. My previous review I didn’t stated my experience. I leave my comment Without any details aiming that you can do better for ALL of your clients. I didn’t said anything bad.

You called me liar but you know what you tried to do and I am sure you know that was wrong.

Disclosure of fees is important, being understanding for the people you provide services is...

Poor Service: Dropped of a Nintendo Wii to get looked at for repair. Took about 2 & 1/2 weeks get back to me. The cost of the repair costed more than the price of paying for a new refurbished wii from Amazon. My phone calls were never returned. When I finally came back. I was charged a diagnostic fee that I was never initially informed of. A diagnostic fee is something I should be informed of before hand. Also I wasted my time coming in a Saturday to pick up my console. The employee was out of the office & never left a sign indicating the temporary close for lunch of what have you. Additionally, I’ve read previous reviews of these people talk about a accountability And responsibility. When I first dropped off my Wii, they told me it would only be a few days for them to get back to me. Yet, it took them a few weeks. That goes to shows the level of importance they put into me as a customer. Never returning or recommending this place to anyone.

Ps to the response from the business: Please tell me in what professional business setting is it acceptable to use the terminology “Stone Age” when describing a customer’s product. Let it be noted that the business asked me what I use the Wii for. I told them I play with my 10 year old brother. Shame of them for making fun of that. Also, I was left on delivered in text replies by the business. Aside from the texts, phone calls are much more professional. As for going out of the office to service other business. A sign marker board with a written note stating “out of the office until xx:xx PM” would be appreciated. Lastly, tough to take the business serious when I went Saturday the door was locked but Anuel AA music was blasting in...

My son passed away and I had me and his mother bought him a apple laptop from college, we spent a lot of money on his phone and laptop, we never expected for any of this to happen, we did not know any of his usernames or passwords, went to Connecticut to the apple store and they said they couldn't help us, imagine spending close to 3k on those things and couldn't use them or even get the last photos of our son, so I called apple again and the tech I spoke to told me there was nothing they can do "BUT" there was a tech who could help us and he gave us the number to Ezekiel Tech, he is fair, professional and punctual. He opened the laptop and phone, he saved all my sons pictures put it on a stick drive, reset both laptop and phone so my teen could use them in college, also we have access to his apple cloud. If I could give you a 10 I would, thank you Ezekiel, we are slowly healing and you made it happen, we can see our son in a way we never did before. Thank...