Nude Furniture — Local services in Town of North Hempstead

Edit: The store manager Diana later called me to let me know that she will order the correct base and have it finished at no additional cost to me.

Beware when ordering something they do not have in the showroom. I corresponded months ago with Diana regarding a specific desk that I wanted. She said they didn't have it in the showroom but could order it and we went back and forth on pricing and color options (26 emails to be exact). I had a quote from Gothic Cabinet but they would take up to 6 months to deliver. I would have normally ordered from them ( as past experiences have been wonderful with them) but since I needed my desk sooner I did a google search and found that Nude Furniture could also order it for me and finish it. Timeline was 6-8 weeks. Delivery was scheduled exactly at 8 weeks so I was happy about that. Unfortunately when the delivery guy was putting it together I noticed the bottom of the desk was NOT what I wanted or ordered. I called Diana and she advised that this is correct based on the invoice. I kept telling her that I as a customer do not know how they code their orders nor did the sales lady Angela write up the order in front of me with the catalog open so I had no idea she put the wrong base. I reminded Diana that I corresponded with her about a specific base and she kept insisting that her sales lady didn't make a mistake and that I could have changed my mind while at the store. That is 100% not the case! I even showed Angela my emails with Diana so she knew exactly what to look for. Unfortunately the one she put on the invoice was above the one I ordered in the catalog. They didn't want to own their mistake and tried to blame it on me and are now charging me more money to order the correct base and I will have to wait another 2-3 months and pay about another $300 (after paying $1400) to get it corrected. I'm not saying that the customer is always correct but this time it was the employees error. No matter how much I tried explaining to her that I had no idea if the SKU # was correct or not since I trusted her employee wrote the correct item based on my emails and the pic i showed her in the catalog she kept saying that I was the one that ordered the one that was delivered. Very disappointed with this store and will definitely not be a...

This Archbold storage bed was the answer to our storage problems. Yes, it was expensive but it was well worth it. Since we live in NYC space is always an issue. I did A LOT of searching and this was the only bed I could find that offered this much storage space and was a normal Queen length and width. It is like having 2 dressers under our bed: we got 3 large drawers on one side, perfect for books, papers, etc. and 6 on the other side. It is also very handsome. A surprise feature of the bed is how comfortable it is. I was worried that doing away with the box spring would somehow be a bad thing, but, in fact, the bed is much firmer now and the mattress feels much more supportive than it did before. It is a little higher than I calculated but a fold-up stool solved that problem. The company is also very responsive and easy to reach. One actually dealt with human beings who would talk to you on the phone! The white glove delivery was...

This is an amazing store. I worked with Diana to purchase a few pieces (bed, side table for beds, dining room table and chairs, and a bookcase) for my new home. Upon entering the store, she was warm and inviting. The showroom is beautiful with tons of great pieces. I was looking for a particular bed and side tables and she showed me some stuff on the online store that I loved and wanted to order. She was super helpful with helping me choose the right wood and stain for my new home decor. I am super grateful for local stores like this where you get excellent personalized customer service and support. She was incredibly helpful, knowledgeable and above all she has super high quality pieces of furniture !!!! I used to shop at ikea and Ashley furniture but will only go to nude furniture now. If you want amazing beautiful quality furniture, Nude furniture is the only way to go!!! Thank you Diana and team for the highest quality...