Otego Tire & Auto — Local services in Town of Otego

Took a vehicle to them a couple years ago for for their Fluid Film undercarriage treatment. It was $200, not a special offer, just $200. Upon picking up my truck afterhours, I decided I'd pop my head under the truck for a peek. Glad I did! Thing was just shot here and there with the film. I certainly wasn't taking it like that. Left it and went back home nearly an hour, talked with them in the morning, they said they'd correct it. Showed up to pick it up, they apologized, said they taught the tech how to properly do it, appreciated my patience, ect, ect. No offer of any compensation, not even just my cost of fuel on the wasted trip. But that was no problem at the time, they seemed genuine with their apology.

Fast forward to this year, I bring them another vehicle for treatment. Waited with it this time(last time it was needed to be left overnight per their method) Paid the, this time "Special Offer" of $200, and went on my way home. Thought to myself, no need to look, they wouldn't do that again. Well, my conscious couldn't help but to have a look underneath once I pulled in my garage, again nearly an hour away. Low and behold, thing was barley sprayed once again. Immediately took it right back. Showed the female owner the pics I had taken, she seemed very surprised, concerned, and got it right in to have the job done correctly. After a bit, the mechanic came and asked if I wanted to have a look. Sure! Now this time it was done as Fluid Film advertises. As I was leaving, I asked the secretary if they'd have any interest in reimbursing me at all for inconvenience, or at least fuel. She said she'd have to ask her boss. Moments later the Male owner came in and replied with a hard "No". Said he was already doing it for much less than he should. (Somehow I felt like I was the inconvenience with him, his wife seened much more genuine) I pleaded my thoughts, replied to him, "Either way, no matter the cost, you're offering a service that you're not actually doing". He said, "well, we fixed it. Next time make sure they know it's you, and I'll inspect the job personally". I said I shouldn't have to do that, but alright. Thanks, and went on my way.

Makes me wonder how many go out the door with a half a$$ job. If you get Fluid Film, check the work people! Go to Fluid Films website and learn about the service that's supposed to be provided. They only use black film at this location, so it's very easy to just visibly see the work done. Should they bring back the more natural color, you can still tell by the haze it leaves. Worse case, use your fingers to test! I'll be reaching out to Fluid Film directly next. Clearly, this can't be what they expect of their partners.

Disclaimer, I wasn't going to leave this review, as I planned on getting my truck done. However after a few calls, I can get it done for $219.99 all year long in Binghamton, and thats closer to home! So, the respecful, yet honest review must be left.

Why didn't I check around before going back to this place? I'm a native of that area, and prefer to keep my business in that area if possible. My thoughts have changed since.

Lastly, the ladies in front are very nice. The female owner shows much more concern for the satisfaction of the customer over the husbands. Heck, even the mechanic was very nice and didn't seem irritated, and it was his work that was being critiqued! Oddly enough, of them all, I did seem like an inconvenience to the male owner without a doubt.

1 star for each...

We bought a car from a guy who recommended Otego Tires to fix some issues (noises under the car). I took the car to them, and told them about the noises. After their evaluation of the car, they told me what was wrong. I told them to fix them all. After paying about $1,200, I still hear the noises, and noticed that the car was pulling to the right. I called them to let them about the issues. I also told them that I don’t see new bolts that I have been charged for. So, when I took the car back to them, both the owner and I drove it and he heard the noises. He drove it into the garage, lifted up where I told him about the bolts as well. He told this, “We had to re-use the old bolts because the new ones didn’t fit. We will just reimburse you that money.” I went to pick up the car and I greatly regretted of taking the car back to them. Simply because not only was I treated as an annoyance, but also the owner told that he doesn’t ever want to see me at his shop as a customer. Why? Because he showed me new bolts that they putting. The question is, if he knew that, why didn’t he tell me when we both were looking at the car when he put it up and say, ‘Oh hey look! Here are the new bolts.’ Sometime, it’s actually easy to see it: when people are so quickly defensively and inconsiderate toward the costumer, it already SAYS A LOT ABOUT THEM. Don’t take my word for it. Read other reviews that are here not just the “nice”one, but read the real...

It’s an alright place to get new brakes put on or an oil change. After 5 years of going to this place, I brought in a new ford escape that needed an inspection. I guess everyone has an off day, but they told me they couldn’t hook the car up to the machine. They tried twice. They told me I should take it to Ford, right after I pay them for the inspection. I was told in no uncertain terms that it was not their problem and that they get paid wether my car passes inspection or not, and since they couldn’t hook it up properly, I still had to pay.

When I got to Ford, they couldn’t understand what happened. They never had any problems doing my inspection. I’ve never been back to this place since. My $20 (or whatever an inspection costs) was more important than my business. I’ll never forget the look on the woman’s face when I asked if she was serious that I still had to pay when they couldn’t inspect my vehicle. I would not recommend this place for anything.

Now I take all my business to Monser...