TA Truck Service — Local services in Town of Pembroke

I am talking about my personal experience which happened with this TA. My truck trailer tire break got jamd and started heated up , I safely reached this TA. Mr Mike he was the person who attended, and asked to sign some documents before doing something, , they need some assurance as per the TA policy , after doing diagnos , they removed everything including tire,hub brakes, they said they cannot do the work, and asked me to go another workshop which they suggested , a private work shop, I think ,Mike gets commission from them.

Next day, I came back to the same TA, as they forgot to put back the disk brake guard , and I went to the counter they denied saying there was no guard , and I showed the pics , then another guy went inside the garage and found the disk guard which was broken , they lied to the customer , they denied to fix back So this was my experience as a professional truck driver , this is not a good place , and Mike you are very bad guy, learn to be professional and don't Lie about your work.. if.u don't knw anything, don't accept it and learn, don't pretend u know everything, u don't have any idea about Engineering or whatever

Learn , don't cheat customers....

Rude assistant at the check out counter. The young woman began to talk to me as if I was less than as I was trying to understand my bill for the tires I just purchased. I asked about a discount I received from knight and swift, she told me her manager doesn’t know anything about a discount, so she doesn’t know anything about it. I then asked her if I gave my her my DOT NUMBER if that could help find out about the discount, she got flustered and red and told me she doesn’t know how to look up any of my information in the system. I sat down and found the information I was provided by knight and swift. I then showed her my information and matched the information to what was on my receipt. I then explained to her that she was rude to me. She told me that’s the way she was raised. She also was not talking to her co-workers in that manner. I do not know if this was racially motivated, but this is unacceptable. Her...

Today I stopped there to get retorqued my tractor and trailer. I had to wait there for almost two hours for just 5 minutes work. They didn't even had to take the vehicle inside the garage. Two guys retorqued outside, I requested them to remove the red tags/flags off the lug nuts. They didn't like it but removed them anyways. Later they charged me extra 70$ just to remove the tags. The guy said, it was not included in the service. I didn't have more time to waist there and argue. I would like to talk to the the manager or the owner, to discuss the service I've received from this shop. This is total rip off. Retorqued cost was $54.95 and they charged extra $70 to remove the tags from the same tires. In what universe this is Ok? Please provide your phone number or email address so that I can forward the invoice for you to review. Hoping to resolve this issue and change my...