Rollarama Skating Center, Inc. — Local services in Town of Rotterdam

I do not recommend letting children take lessons here or joining a class. My daughter was in a few classes and got lessons to do competitive skating. This is what ended up happening. My daughter has skated for years and began competing a couple years ago. Last night my daughter had a long talk with her Dad and I about quitting and her reasons. We told her we understood and told her it's her choice and we support her. She decided to go to her last class tonight so her and her friends can all say goodbye to each other (she told her friends last night). Now I left it up to my daughter on what she wanted to say to her coaches and how she wanted to handle it. My daughter had a few reasons on why she wanted to quit and one of them was how she felt she was treated by the coaches. Now I get coaches push and they are not their friend, they are there to do a job and get people to reach their potential. With that said, I feel there should be a balance and some encouraging words, positivity goes a long way. Whether it was intentional, not intentional or exact words, they made my daughter feel body shamed and less than with their comments. Remember my daughter is 10. So tonight she shows up and eventually goes up to Angie her coach and informs her of her decision. Let me throw in my daughter was nervous and anxious as she does not like the thought of people being mad and disappointed in her. Angie at first didn't believe her and thought she was pulling a prank. I stepped in at this point and told Angie that it was not a prank and this was her last class . Angie wanted to know why (understandable) so I said we can talk later as it was class time and all the kids were there. Angie called Jeff over ( other coach) , and wanted to understand what happened. I called my daughter over and asked if she wanted to speak her truth and share her feelings. She was upset about it so I explained to them my daughters feelings and how they made her feel. This is where it went sideways. I was calm, my daughter made her decision so at this point I'm just informing them, I wasn't trying to make them feel bad, guilty, mad or anything. They asked and I told them. They denied everything, fine they can do that, that doesn't make it untrue though because my daughter has these feelings and they are her feelings. Now instead of just saying to her "sorry if I made you feel that way" , which any adult should do if they get told they made a child feel a certain way (especially if it wasn't intentional) they argued and said they never said anything like that making her feel worse. I seen it wasn't going anywhere and walked away. I went back to my husband and turned around to see both Angie and Jeff in the furthest corner of the rink with my daughter. I did yell for her to come back to me as I did not like that they were speaking to my daughter since they really didn't seem to care about her feelings at all, but she didn't hear me. A few minutes go by then my daughter with her head down gets closer and closer to us and I see she's extremely upset, face red, tears streaming down her face , coming off the rink. I asked her if she was ok and what happened. She told me they kicked her off the floor and out of the class! I was shocked and asked her what did she mean. She told me they said I went off the deep end, acting crazy and they don't want their reputation ruined for lies and to leave!! Yes i was pissed, I did not go off the deep end, or crazy, I explained to them what her feelings are and they did not like it! They care more for their reputations and the money they make off of families than a 10 yr olds mental health!!! We calmed her down, got her skates off, told her she did nothing wrong at all. As we were talking to another parent (quietly and off in a corner) Jeff proceeded to leave his class hes supposed to be teaching with Angie and comes over to us telling us he wants us to leave. Completely unprofessional, and selfish to only care about themselves and their...

Wish I could say I had a good time. I didn't. It was my first time attending this place and upon finding out there is no ATM inside (after we paid) we went to look to go across the street for one as suggested by an employee but stopped when we got to the door and saw a sign stating we'd have to pay full price readmission (the employee neglected to tell us). Luckily the food court took cards. So we order mozzarella sticks and an order of fries. And we waited. After like 5 minutes we get the mozz. sticks and wait for the fries. Another 20 minutes pass and we JUST get them. So we waited 25 minutes for an order of fries. I try to ignore it because I'm trying to have fun for my birthday but the staff seemed a little rude and told us it'd be ten minutes. After we eat, we skate for a while and its great. It really was, the floors were nice, there were 2 kids parties but, that's expected so nothing to complain there and the price to enter and rent skates was reasonable. Until they announce they're going to start the limbo game and I ask my fiance for my phone. He hands it to me as we are skating to the exit of the rink and the way the woman said to me that there's no phones allowed was completely rude! Like, duh its skating, but I'm leaving the rink with my phone in my hand and no one in front of me I'm not even looking at it. I really won't be going back. We ended up leaving early and we found other stuff to do. I'm just disappointed by how rude they were, considering all these reviews said staff was very nice. Update: As someone who works in customer service I do not find it acceptable to say "maybe you just caught someone at a bad time." I also will not accept that my perception, the CUSTOMER took it wrong. As for the food, there was one order in front of us and we ordered together so i also don't think that was very good of a response. As well for the comment about the rentals, we did have rental on and the owner said themselves it'd be an issue so that's great to know. If I ever responded this way anytime anyone said my employee was rude to them, we wouldn't have customers because they probably just "perceived" it wrong, which would make the customers more upset, like now. As I read more comments when I made this review I am glad to notice I am not the only who has has had such issue. I will not be going back nor will I suggest it to friends. I will just try another place and hopefully it's...

So, all in all, I love roller skating, but on the days we have homeschool, just don't plan on doing that too much. It's overcrowded, loads of children who are doing their best to learn. I love my kids and I think this is great, so not what the 3 is for. Just a heads up that this day is definitely about the kids. Also note, the snack bar is atrocious in price gauging. So, plan, and bring something for the kids to munch on and drink. Closed water bottles and granola bars or something that can go into a backpack. Your technically not allowed to bring food and drinks inside. However, if you're opposed to dyes and high fructose corn syrup and basic junk....plus enjoy having a dollar to your name....then just break this asinine rule. It's just ridiculous. Yes they have water. But we had bottled water already, so, who really wants to dish out 3 bucks for purified water? That said, the prices for entry and skates is more than fair. The music nice, and the staff friendly. I'll edit this, because of the quick and prompt response of said owner. I was pretty clear in my review. Prices for entry is more than fair. The music is nice. And the staff is friendly. The focus was obviously on my comment about the very high prices of the junk food. Which is understandable, considering the cost of everything as of late. So fairly, the review shouldn't have a 3 star rating based on that. I will change this. I apologize for making you feel you had to justify my review in the explanation I provided. We do enjoy coming there, we actually travel almost an hour to get there. Also I wasn't aware that homeschool was allowed any food or drink, so that definitely makes it so much easier for us. Which is very accommodating, and appreciated. Have a...