Featherly's Garage LLC — Local services in Town of Sodus

I took my car here to have the exhaust and a gas leak looked into. It turned out I needed a whole new exhaust, heat shields and a new gas tank as the old one had a hole burned into it from the exhaust pipe. I realize that this was quite a bit of work and that tracking down the parts took some time. My biggest complaint during the 2 weeks I was without my car was the lack of communication from them. I realize they don't have time to call me everyday but multiple times I was told when I called that my car would be ready and then when I was expecting to have it back it still needed another part or the part hadn't come in yet. I understand this happens but no one would call to let me know, I would have to contact them. So finally after I get my car back, I drive it to the coffee cup for breakfast and the new muffler is rattling as its too close to the body of the car. So I had to take it back and have them fix it, mind you the whole exhaust including muffler is brand new. That was an easy fix so I take my car home and the next day my new gas tank is leaking gasoline all over my garage floor. I looked under my car and could visibly see gas dripping onto my floor. So I picked up my car on a Saturday, took it back that day for the muffler and then notice the leak on Sunday. So Monday morning I go back and the guy tells me that the gas tank is defective and they will need to order a new one. I was beyond mad as I had to miss work and couldn't understand how this could happen. So my wife picked me up and I was making arrangements to be without my car for awhile as I was told they didn't know how long it would take to replace it. So I get a rental car and go back to the shop a few hours later as I forgot something and the guy from earlier hands me the keys telling me my car is all set. He tells me it was a loose hose clamp and my car is fine now. So they put in a new gas tank and didn't tighten a hose clamp which let gas drip out. Once again, no call to say its ready so if I hadn't went back who knows when they would have told me. I will never go back there unless something else from the new exhaust/gas tank breaks and I feel like they should fix it. I saw there sign saying leave them a 5 star review to get money off your bill and if you were unhappy to talk to Allan. Well after all this you would think he would have reached out to me trying to apologize for their mistakes. I heard from him once when he was looking for a part, he called me one morning and said he would call back later that day. He never did and that came as no surprise...

Alan and his crew rescued us from a breakdown on I-90 with the very utmost in professionalism and friendliness!

After a harrowing day stuck in our disabled motorhome, Eric from Featherly's Garage showed up with his big wrecker tow rig and brought us back to home base in Sodus, NY. The owner, Alan agreed to be parked in his lot for the night, complete with a power outlet and a clean and well equipped waiting room left open for our use.

The next morning Alan and I spent several hours troubleshooting a tricky electrical problem and before noon, after the delivery and installation of a $3.00 replacement part, we were back on the road.

I want to publicly offer a heartfelt thanks to Alan, Eric and the rest of the crew for their kind hospitality, and a recommendation for anyone in the area who needs some TLC for their vehicle that you won't go wrong with a visit to...

My tire blew on 104 the cop called featherlys after we told the cop we had it under control, so we told the driver we only needed a hammer to get the tire off. He then hit our tire TWICE !!!! ...I ASK ok how much he said 162 ! I SAID " TO HIT MY TIRE TWICE !!!!!!!!! HE SAID YES ....LONG STORY SHORT my boyfriend called to see if we could get it reduced and after allen gave us a hard time we got it reduced to a hundred dollars...and we broke down 4 minutes from them !! This guy is out to take people's money !!!!! Not to mention he's got a reputation all over sodus!!! ...stay away from...