Whispering Pine Landscape Supply Corp. — Local services in Town of Somers

Absolutely Unprofessional and Disrespectful — Do Better.

I’ve spent over $7,000 at this business on supplies for a major landscaping project — you’d think that kind of loyalty would be met with even basic professionalism. Apparently not.

Last Tuesday, I stopped in (again), and the staff clearly recognized me — I was told I’d get a “discounted” delivery fee of $70 on a $600 order of stone for my stairs. Still expensive, but fine. I paid cash, confirmed it would be delivered by Thursday, and left trusting everything was squared away. I made it very clear I needed the delivery by Saturday so my workers could continue on schedule.

Come Thursday — the day it was supposed to arrive — I get a call. Instead of confirming delivery, I’m interrogated about who would be unloading the supplies I already paid hundreds of dollars for. Excuse me?

At no point was I told that delivery didn’t include unloading. No fine print, no mention during payment, nothing. And let’s be honest — what kind of “delivery” service just dumps product at your curb without confirming if someone can handle it? That’s not a delivery, that’s a drop-off.

When I explained I needed the materials on-site and ready before my workers arrived, I was met with blunt refusal and an abrupt, rude hang-up from their employee. No apology. No effort to resolve. Just attitude and a clear lack of care.

For a business that claims to value “regulars,” they sure have a funny way of showing it. I expected reliability and respect. Instead, I got confusion, miscommunication, and outright rudeness.

Avoid unless you enjoy overpaying for half-baked service and being treated like a burden instead...

Uses bait and switch tactics. Spoke to them about getting my husbands machine fixed and they gave me a price in which I agreed to. Then when it's all done, I get a bill that's $2000 more than what I was told. Then he brings me over and points in the book at the price. If he knew the price of the part from the start, why would they give me a lower price estimate? This doesn't surprise me coming from a company who screwed over their own family. If they screw over family, they'll screw over a customer. Go somewhere else.

Now instead of driving in and seeing a beautiful garden center up front and from the street, we get to see ugly rocks and mulch from this company moving forward. If they run the new garden center as they do the back, don't expect any type of personality or help from them. What a shame and loss for the community that this company closed down the personality...

The quality of their stuff is good (though the same as everywhere else) but the guy who answers the phone is just dreadful. Told us pavers weren't in stock, we visited the site to look at alternatives and it turned out they did have them he just hadn't checked. At the end of the job we had one pallet left over and asked to return it. He told us we could (for a 35% restocking fee) but then when we called the next day to schedule that return he then said they couldn't. There's too many supply companies around here to be dealing with this poor customer service, so we'd suggest using others for larger jobs where you're not just picking up the stuff yourself (their staff on-site...