Mac-Ave - An Apple Authorized Service Provider — Local services in Town of Victor

We've always gone right to the Apple store as we questioned the legitimacy of stores like this...BIG mistake!!!

We needed to upgrade the RAM in one of the Macs that can't be done by the user, so we went to Mac-Ave and had the following observations/experiences...

The storefront is so cool inside...there is SO much to look at as you wander around...lots of "vintage" iPods and other Apple product, plus other fun items. The cost to upgrade the RAM was so expensive that we decided to just trade the 2yr old device in for a new one (long story, but all the headaches are caused by the way APPLE does things...not the shop). Apple wouldn't be able to get us a new device until the middle of March...Mac-Ave was able to do it in less than a week (thanks to Apple's updated policies I wasn't able to use the education discount, so it was a little more expensive, but well worth it) When it was time to pick it up, there was a little confusion regarding the payment (the text said to click the link in the email, but they didn't actually send the email until I arrived for pick-up), which caused a delay (my daughter was picking it up but paying with my card, so we needed to do it online). For this reason we would really rate it 4.5, but that's not an option and the woman was very interactive while my daughter waited, so the wait was a breeze). We decided to open the extra $150 to have them transfer the data. Usually my daughter does it, but she's a teacher and life is just too crazy right now (plus that would've meant we had to pick up BOTH devices and then return the old one once it was set up)...we weren't sure exactly what would get transferred, but all of the apps and everything were all transferred and ready to go (just needed to input passwords). They're a small business!! We love supporting small businesses, but it's getting harder and harder these days.

We'll gladly give up the education discount going forward if it means we get to keep working with them (although it would be great if Apple could stop being so greedy with their...

For anyone considering Jessi Group for Apple/Mac service or sales, you may want to heed the advice of others. To start, they're response to the first review should give you an idea of their incompetence and lack of desire to please the customer. This customer was obviously frustrated by the experience, but a representative for the company is only worried about proving they are right. In fact, most of the response is spent trying to show how they are right, the customer is wrong, and is written quite poorly with regards to grammar and spelling. Again, a sign of the level of competence you will get in your interactions with them.

They do make a feeble attempt at an apology at the end, but after the diatribe immediately before, it is not convincing in the least. Additionally, you can tell that there has been and will be no effort to change their practices, even in the event of a complaint.

How do I know this? Well, it's simple; we had an experience with the Jessi Group that involved the exact same response...we are right and you are wrong. A technician was incompetent and caused a major issue with our product. We made every attempt to discuss this issue reasonably, but one of the owners escalated the discussion into an argument by making nasty and degrading comments while accusing us of causing the problem. Details of the exchange do not matter because in my opinion, this is the status quo with their business when something doesn't go their way or meet their expectation.

Fortunately, with today's social media and online technologies, we have the ability to let others know about a company's actions. So, I eagerly grasp the opportunity to share my experience and opinion.

You will make your own decision on whether or not to give the Jessi Group your business, but choose wisely. I'd say there is a fair chance you will not be satisfied and potentially be degraded by someone that thinks they're better than you. If we're lucky, their response to this may provide more supporting proof to my...

I want to start off by saying I had no idea that this place even existed until I drove past it the other day. My simple question was could they replace the screen on my 2014 MacBook Pro. I called up and explained the problem that I was having with the screen and they proceeded to tell me that they would be able to replace the screen free of charge because it was still underneath warranty from Apple. I kid you not when I say this I was literally ready to pull the trigger on a new $550 screen repair from these people. They went out of their way to answer my questions on the phone and told me that they would be able to get the screen in within a day and the repair would take place on the same day as well. I was blown away at the customer service that these people provided me. I had never not once bought anything from this place and this was my first encounter with them to get a free screen replacement. I had talked to Apple support on the phone about this issue a year ago and they were reluctant to even provide me with any information and how I could get this replaced or fixed let alone getting it done for free. The work that was done on the screen was nothing short than Perfection at its finest. Not even a trace of a fingerprint left on my device. I'll tell you what any time that I ever need service for an Apple product i will be using this company. Mind you I live in Hilton and they are on the complete opposite side from. When service is this good I don't care how far I have to drive as long as I know I will be treated right.

Thank you MAC AVE...