Labadies Upscale Patio Furniture & Accessories — Local services in Trenton

Upscale furniture. Low class customer service. My husband and I ended spending thousands of dollars at this store on a new patio set. We received a used and scratched umbrella rod, a very rude interaction with Ms. Lemanski in customer service, and a manager who, "didn't have time for us."

On April 14th my husband and I found the dream patio furniture set I had been looking for. We ordered the set with custom cushions and an umbrella. We were told the full set would be delivered to our home within a month. The furniture arrived a few weeks later; however, we were still waiting on the umbrella and cushions. We began to worry as Memorial Day approached. We were hosting a large dinner party on a 95 degree day. The umbrella was a necessity for our outdoor affair. After calling the store the Friday before the holiday we were told the umbrella had arrived but the cushions were still pending. My husband drove 40 minutes to the store to pick up the umbrella. After getting home and attempting to install the umbrella he realized Labadie's didn't include the rod needed to hold the umbrella in place. He drove back to the store and was told the rod was missing. They gave him a scratched floor model as a substitute. I realize they were trying to make the best of a bad situation as we were in dire need of a functioning umbrella. 7 weeks later the cushions finally came in. I spoke with Ms. Lemanski in customer service yesterday. She said I can come pick up the cushions myself. I explained we had been promised delivery on the full set of furniture a few weeks ago. She responded curtly, "Our delivery guys are really backed up. They can get out to you in a week or so." At this point I was fuming. I explained I was unhappy with all the delays and poor communication I experienced. I added that I was also disappointed to be stuck with a used umbrella rod. Additionally, my husband had already made 2 trips to this store. Her response was, "the delivery guys will call you in a week." She didn't apologize. She was arrogant and unprofessional. All I was hoping for a was a simple apology. A small, "I'm sorry you've had a bad experience" would have sufficed. I wasn't looking for a discount or anything free. I just wanted an acknowledgement that our purchase experience was not ideal. I ended up driving 40 minutes to the store yesterday with my 11 month old son. We picked up the cushions and asked to speak with a manager. Again, all I wanted was an apology. Ms. Lemanski said, "He's too busy to talk to you. He'll call you later." I was shocked. I could never imagine being told, "the manager is too busy to talk to you." After waiting all day I never received the phone call. Jim was readily available to make the sale. When I asked for him to discuss our issues he was "too busy" for me. If this weren't the only business that had the patio set I wanted I would have told Ms. Lemanski to schedule a pick-up to return the patio set. I've never been so angry with a business. Especially one that calls themselves an "upscale" store.

Later that day I had family state they were looking to buy outdoor lounge furniture for their new balcony. I told them exactly where not to go. We will not be recommending Labadie's...

As a business owner, I pride myself on excellent customer service- which is why when I choose a company for my home goods, I do my best to be informed and choose wisely. In 2015 until 2022, I would tell you that I made a wise decision with choosing patio furniture from Labadies. The problem is not with the purchasing process. The problem is with the customer service AFTER YOU PURCHASE A PRODUCT. And as I see they read these reviews, I made it VERY clear to them I would be leaving one. I keep every email and every receipt for detail. I do not believe in falsifying or exaggerating dates or details when it comes to a professional review, because these can surely affect business, and if it is not warranted, it is simply slander. My lifetime-warrantied $539 chair has broken three times since it was purchased from Labadies in 2015- all thee times have been in the last 10 months. We were told that the first time it was fixed it was “sent to the manufacturer to be fixed, with a shipping cost of $300.” We thought we lucked out when Labadies picked up the shipping cost for us and didn’t charge us. The second time it broke in the same spot, Labadies (in an email) told us to “take it to a welder guy we deal with named Keith on Grosse Ile to get it fixed.” This was a hassle since we live in Grosse Pointe. Once we took it to Keith, he told us “Hey! I fixed this chair just a few months ago!” Hmm. We never brought this up to Labadies, and I bet they don’t know we even know about this “manufacturer fix.” Unfortunately, my chair broke again last week in a different spot, and Labadies is refusing to make good on the lifetime warranty. I told them I wanted a new chair at this point instead of repairs, and their response was that “the process may take some time.” When I asked them for a similar rocking chair to have in the meantime while they are getting me a replacement, they refused, telling me they “have none to offer at the warehouse”, only basic chairs, which they sent me photo of. If I am not mistaken, the warehouse is large with many items- like many, many items. The customer service after you purchase items here is so extremely disappointing here, when you really expect it to be top-notch, especially on the third break. My husband contacted the manufacturer, O.W. Avalon and was able to speak with them quickly, and also informed the area Sales Rep for the company to try and get this handled. My husband just went in, and he spotted many many, many, chairs- and they still refused. So sad since I am from Downriver, I’d like to continue supporting family-owned Downriver based businesses, especially post-pandemic. NEVER AGAIN. DO NOT...

Pro:Great selection.

Con: We also felt we were asked to go to the other store because we didn’t look like we could afford anything in the store. Sale staff had no idea how much anything was that didn’t have a price tag on it. The owner had to be asked how much things were by our sales woman and owner barely looked at us and threw out some prices. You would think with the high over priced costs of this patio furniture they owner would at a minimum make eye contact with you. We were interested in some Adirondack chairs. I had been to the store scouting for them for a mother’s day gift several times. I was told $250. Grabbed my wife and brought to the store so she could pick out the colors. Told again $249. Went to pick them up the day before mother’s day and was told buy the owner this time $349. Very disappointed. Not sure if the was the mother’s day mark up. Anyway went to pool town and bought the same chairs for $250 and received mother’s day discount of $25 off

I’m also writing this for the owner to understand what they are doing. Stop telling customers to go the the other discount store when they are leaving. It’s offending them. I honestly believe that your sales staff if saying that as an insult as if that particular customer does not qualify as one of your high end customers and they should go somewhere else. If that’s not their intention then use a different...