Banner - University Medical Center South — Local services in Tucson

I took my daughter to the ER, she had chest pain's for 2 day's and constant vomiting. We were triaged and were in the hallway with 4 other patients just waiting for an ER bed to be open. During the time instead of an EKG for a possible Heart Attack she was given and X-Ray, it's not the X-ray's dept's fault they were just following orders. Chest pains should have automatic EKG's done on patients, to Rule Out a Heart Attack or not. Blood work employees where Awesome and very professional and caring. My problem was that my daughter and other patients where not tended to as should be. We were constantly asking for help, patients that were in the hallway needed to be treated with respect especially during this time of sickness. My daughter needed to have her bed sheets changed after a few hours in the hallway, a gentleman was yelling out to go to the bathroom and needed help into the ER restroom but no one paid attention, I walked into the ER, no one was around, not one person, a worker finally came out of the room and I said, there is a patient that needs assistance to go to the bathroom .He went out and said do you need to go to the bathroom, he said yes, he tells the patient, can't you get up and he said NO I need a little help, the employee goes back in the ER and never came back. That poor man defacatedted and urinated all over himself and his sheets. He was there for hour's in that condition in the hallway. Look, if you can't tend to patients in your ER because of a shortage of employees and they have to be seen asap, tell them how long it TRULEY WILL BE!! So they can make the choice to leave and be seen at a more Reputable Hospital!! THE ER had NO Supervision in the Work Stations or Area, anyone could go in and out of room's, or anything else available, . UNREAL!! A STEPHEN KING HORROR BOOK! When more employees FINALLY started to browse around, Everyone was talking on their CELL PHONES DURING WORK HOUR'S. BANNER PAY'S YOU TO WORK NOT CHIT CHAT WITH YOUR HOMIES!! There were room's available for patients, they were just not using them, finally a nurse came out and I told her the situation for the patients in the hallway sitting in their Crap. She said we are short staffed so have at it . If you need sheets to change beds go ahead, if you need a throw up cup there on the WALL. I told them I don't get paid to take care of patients because I'm am not on payroll. The patients that were waiting to be seen because a doctor cannot be treated until you are actually in an ER room and not waiting hours in the hallway. I want to stress the hospital was not in divert, which means they are being overwhelmed with patients which was one of the questions I asked. No just short staffed and HEAD'S in their Cell Phones which should only be permitted on Break or lunch!! Do Your Damn Job, stop pretending you don't have time to ck on patients who need assistance to go to the bathroom and be the Hospital ER that Banner Hospital Represent's!! We finally left to North West Hospital on Houghton, my daughter was Triaged and was given the upmost care and treatment immediately and everyone was very kind and professionally!! The ER Facility was IMMACULATE and not FILTHY TO USE. My BIGGEST CONCERN, is for all those PATIENTS who DON'T or CAN'T SPEAK FOR THEMSELVES! I would say if you can drive to North West Hospital on Houghton, you will be TREATED WELL untill BANNER on AJO WAY decides to OVERHAUL THE CONDITION'S AND THE WAY PATIENTS ARE TREATED IN THE ER!! LOOK, I GET IT THAT YOU HAVE THIS REVIEW PAGE, BUT WHAT IS REALLY NEEDED IS AN OVERHAUL OF THIS ER FACILITY!! SOMEONE IN UPPER MANGEMENT REALLY NEED'S TO GO AND LOOK AT WHAT PROCEDURES ARE DONE REGARDING INCOMING PATIENTS, CELL PHONE USE DURING WORK HOUR'S AND ALSO PERIOTIC CHECK'S OF THE ER RESTROOM'S BY HOUSEKEEPING. HAVING A HOSPITAL FACILITY THAT HAS NO GOOD HYGIENE IS A BIG RED FLAG, ESPECIALLY WHEN YOU ARE NOT SURE WHAT PEOPLE ARE COMING IN FOR!! SAFETY...

I would give this place no stars if the option let me. I hadn’t the most traumatizing experience in my entire life. I was sent to the ER because I took too many pills to ease my depression and anxiety. This happened about 10:30 pm. They immediately rushed me to the psych ward because they do foolishly assumed that I was suicidal when I have told them plenty of times I wasn’t. They put me in this cellar block of a room that had the most uncomfortable chairs and just one TV. We didn’t even have running water. I was so confused to what was going on and why I have been moved here instead of going to an emergency room. They did not act quickly and left me there to suffer the symptoms for a long while. I was scared out of my mind and thought I was going to die. A bunch of doctors came in and just told me the whole jist of the situation and one of the nurses told me that I will have a room of my own very soon. I waited for hours and hours and hours and nobody clued me in on what was going on. Very poor communication.

The nurses were kind and patient. All except for two. His name is Kevin, a middle aged heavy man with average height, had a horrible narsasistic attitude towards patients and co-workers. His desk is literally located across from my room and I can hear him making fun of the other patients behind their backs with the security guards. That kind of behavior is unprofessional and childish, he is there to help the patients not make fun of their mental state. After being alone in that horrible room for hours I couldn’t take it anymore. I was scared out of my mind and wanted to go home. They only injected me with lots of water into my IV and take blood and urine samples and just left me there to suffer the hallucinations and tremor. I wanted to leave so I took the IV out and went to go get my things. Kevin screamed at me to step away and that confused me even more. I was just getting my stuff. I wasn’t hiring myself nor anybody. When I inched closer to it he grabbed me and nearly put me in a lock hold. I was shocked and horrified. Nurses are not allowed to man-handle their patients. That’s the security guards job. And even they didn’t put their hands on me. He dragged me back to my room and nearly shoved me into that prison. I was hyperventilating and crying my eyes out because I thought I was literally in some mental ward jail. I did not belong there. Then this doctor with tattoos and a UofA nurse in training told me that horrible room I was trapped in is solitary confinement. They even offered me a sedative. This really freaked me out because I am not suicidal nor am I homocidsl. They treated me like I committed the most heinous crime. I also heard Kevin and this other nurse who’s a grumpy old lady talking behind my back across from my room and calling me “demanding” and who knows what else. Kevin has the audacity to tel that old woman that I had a “temper tantrum” in a very condescending manner. After a while I was moved to the observation unit which made a huuuuge difference. The atmosphere is a lot less hostile, the nurses treated me like a human being, and they did an excellent job observing me. I told them about my awful experience and one nurse went to go get a Charger. I explained everything to the charger and she was disgusted at Kevin’s behavior and the experience I had. She even told me that I wasn’t suppose to be there in the first place. She also told me that she will have a long talk with Kevin and I hope she fired him.

I will never return to this hospital ever again. Thank you Banner Health for scaring...

I went the ER at Banner University Medical Center South in Tucson. I was having diarrhea for a month and my doctor kept throwing antibiotics and acid reflux pills at me, I don’t have acid reflux for the record. Nothing was working! I passed up two other “very poor at helping patients” hospitals that were a lot closer, this one was 60 miles away. My BP was low 92/74, the morning of the day I went to the ER. They took numerous tests but found nothing so they sent me home. In the past if you are dehydrated at all, a hospital should put a person on an IV. They told me there was a shortage and refused to put me on one. They wanted me to give them a sample. I said “if you want me to give you a sample I have to have something to drink”. The first person/nurse said we can’t give you anything to drink without the doctors orders. I don’t think they realize how stupid they sound. They finally brought me a glass of water, and a very small cup of apple juice. I was able to give them a sample. I went home no better. My diarrhea goes from mostly watery to a little bit thicker. Nothing stays in my body for more than a couple of minutes. Since the doctors and hospitals are not doing their job, I have quit taking three of my medications that are known to cause diarrhea, and I am trying natural solutions. It is not worth going to the hospital or the doctors anymore. Because you have to treat yourself and you have to figure out what is wrong when they are getting paid, but not doing anything. This is a very sad country we live in and only getting worse. We are the country with the poorest health conditions but yet they brag about opportunities here. I am still not better. I’ve been running a fever up to 102°. My Husband was going crazy the other day, he wanted to take me to the ER but knew that it was useless. In my research, I discovered that Rosuvastatin, Lisinopril and Metformin can all cause diarrhea, so I quit taking all of those. I have taken good quality probiotics for years. (Something my doctor kept telling me to take and then forgetting he told me, apparently.) If the doctors or the hospital had done any research at all, they could’ve mentioned maybe it was some medication I was taking, but, forwarning, I asked them if they needed to know what medications I am on and they said no. What kind of medical center doesn’t require a history. I used to be an EMT, and that was one of the first questions we had to ask! While doing research, I learned that the hospitals are now starting to refuse patients with a Medicare advantage plan, because they don’t pay the hospital “soon enough”, and I can tell you that any hospital I have gone to since being on Medicare is worse than the last one I went to. I have private insurance through my Husband and Medicare because I have been disabled for 11 years. I am almost 60 years old, and I have worked very hard physically my whole life, until I got sick. I’m hoping to get into a doctor in January, who refuses to take insurance because the insurance companies won’t pay for individualized treatment. They only pay for the people who appear to fit in the little box and the medications that fit inside that box that the Pharmacy companies are paying them to prescribe. So I will be paying for two insurances, and not being able to use them, as well as a doctor who says he won’t take insurance because they won’t pay him to help me. I am $30,000 in debt. I make $20,000 a year and I am tired of being treated like I am not worth...