I was very disappointed with my visit at Mila’s. I came here looking to get a haircut, eyelash extensions, and an eyebrow tint.
Mila was very obviously busy and overwhelmed between picking up the phone every 10 minutes and answering inquiries. She was the only person working there that day, and I absolutely have a lot of respect for her for being able to hustle so well. That being said, I personally had a horrible experience. I wish I quietly left while I had to wait 20 minutes after my scheduled start time, or told her how much I hated my eyelashes and paid for her to remove them on the spot and then just left, or put my foot down when she mocked me and cut my hair before we had agreed on the service and drove straight to another salon, or wiped my crazy dramatic tinted brows before the set, but I didn't and think others should be forewarned.
I’d had 3 convos over the phone to get scheduled and at no point was I ever told that cash was required. Once I got there, I had to go back out to the bank and Mila seemed very exasperated and inconvenienced to me having to accommodate her. This info IS on the website, but a professional would have mentioned that over the phone. I came on time for my appt and still had to wait for an additional 20 minutes. That alone isn’t that bad, but I was told that my services would take 1.5-2 hrs when in fact I was there for 3 hours. The combo makes me feel as though my time was not respected.
For my lashes, I had asked for something natural on the phone and at the beginning of my appointment. This was my first time getting lashes and was not well-versed on everything eyelashes. That was my fault, but I had expected to be given some options to pick through. She asked me what I wanted, and I asked if I could see examples. She said to look online. Baffled, I started by saying, “I DO NOT want lashes like x lady that just left the salon, I want something much more natural”, referring to the lady that had just left the salon before me that Mila had worked on. I left with what looked like thick D-curl double-volume lashes. Each individual lash that was glued in actually had 2 lashes and many of my lashes had 4 glued in, stacked on each other. Not natural at all. My lashes felt heavy, I could see them at all times in my line of vision, and it stung for most of 2 days until I rubbed them off with oil to dissolve the glue.
I feel my haircut was not very professional either. I was mocked for my description of hair that I wanted and Mila began to cut my hair before I was even done telling her what I wanted her to do. I can’t help but think, what if I had changed my mind? I’d have to wait several months, just to get back what she hurriedly began to snip off. I’ve had this cut for a month now and I’m still not sure if I ever liked it. My bangs feel very uneven and look very awkward no matter how I style it as a result. I’ve taken to just pinning them back and gritting my teeth while I wait for them to grow in more so I can attempt to do what I wanted again. I also wasn’t given a chance to do feedback because I was rushed, hair still wet, and fringe unstyled, to the next section, which was the eyebrow tint.
With that, I was rushed into a salon chair and Mila began painting them on in a shape that was completely unnatural to my eyebrows without plotting out any points or even asking me what I want to do with my brows. She painted on a thick rounded, almost S-shaped, high-arch when my brow shape is a medium soft-angled low-arch. There was a thick knob at the beginning of my brows there definitely not part of my original shape. To keep my hair out of my face, she crimped my bangs, still wet, out of my face. I left the salon with crinkly bangs that I never even got to see the style on, knobby dramatic eyebrows, and painful heavy thick eyelashes. I’m sure some women can rock this look but I definitely cannot and felt so ugly and out of my skin that I cried the whole way home. Unfortunately, I don’t think...
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