Pink & White Nails — Local services in Tucson

I had a 10am appointment for mani pedi which Nancy started promptly. Initially I wanted a #4 predi with acrylic toenails and white polish. I told Nancy and she agreed. After getting soaked, trimming and filing (with a used file that I’m not sure was clean/sanitized or not but when I got my license in Cali we had to use a new file for each service (red flag 1)), she had another tech come and ask what I wanted (red flag 2) I’ve been here a few times before on my visits and I have never been impressed or happy with results or service so I conceded to the cheapest pedi square as possible with DC 056 Chalk White polish. We continued the service. She tried to use a cheese grater for the dry heels (red flag 3) to which I declined. She had another callous remover which was safer then used a scrub on the legs and a massage oil. Everything was complete except the polish. She whips out an OPI bottle of white (red flag 4). I was gonna let it slide but she did one nail and I then asked her to please use the shade and brand that I chose. She paints base 2 coats of color and a topcoat. As she’s finishing, I see the mistakes and imperfections etc. (red flag 5). I just let all it go because I was with my mother in law (who is a regular) so I didn’t want to make a scene. Had I been by myself I’d have told them ALL about themselves and threatened to call state board. This is a chop shop nail salon. Every nail set I’ve seen from here that wasn’t done by Lisa (who isn’t coming back) is very poorly structured, I just know they’re reusing all files and drill bits, they’re customer service leaves much to be desired, they’re unable to take instruction and end up doing whatever they want unless you speak up. I’ve had a set of acrylic nails done here ONCE. They were thick and uneven (in length and the nail bed itself) and the SIMPLE design was amateur at best. I hate coming here. It’s pretty cheap so that’s cool I guess but when I visit, I will GLADLY pay 2x the price for to a licensed independent tech...

I went to pink and white rather than my usual place because it was closer to home. It was my daughter’s very first professional manicure and online looked like it would be a good place to go. My daughter did a gel manicure and asked for hello kitty stickers to be placed. The lady that did her manicure was cold towards her although my daughter was trying to be friendly. I had a new set of acrylics placed and it’s one of the worst sets I’ve ever had done and I’ve had my nails done since 2010. I asked for a peach and white ombré—although the colors were pretty that was it. It wasn’t until I left and saw in sunlight how poor they looked and by the next day you can see signs of the nails beginning to lift because she placed acrylic on my cuticles. When I asked for a refund because my daughters gel nail came off they tried to blame her and said because she picked when she didn’t, the sticker is in tact the whole polish came off in one piece. I asked to have mine redone since the policy is “no refunds” and I was argued with over the quality of the nails and the service. I paid 100 dollars for both mine and my daughters and we both had issues. I highly do not recommend this place. The quality is poor, the service is poor, and the customer care does not exist. I’m highly disappointed and will not...

I came for a pedicure and have two nails fixed. I don't like how they aren't you front about pricing with you they kinda just start doing things. I had no clue how much a pedicure was or get polish or what it costs to have the two nails fixed especially since what they fixed wasn't actually what I wanted but they had no clue what textured glitter was. I definitely wasn't expecting $60. They don't stay up on the latest trends,etc just the same basic things. I like the newest styles and what you see on Pintrest but they had no clue what I was asking for. It'll do for now atleast my thumbs look somewhat better than they did. The massage was nice I did like that part. I probably would only return for a pedicure.

Update: I called and was questioned as if I was making up the response because the front desk person "didn't hear anything about this." I had to tell her to go read it,to which she said "5 months ago?" Yes I wrote it 5 months ago and am just now being responded to. Then I'm told she has to call the boss first and will call me back. We'll see if I actually hear back.

Update: a week later and still no call back like I figured. What a joke. Stay away from this place...