Stone Ranch — Local services in Tucumcari

To start, our server was absolutely positively lovely. She is the only reason this experience was not completely ruined. I ordered the ribeye, blue.... as I am an extremely picky with the temperature of my I decided to let it slide that it was warm all the way through when I sliced into middle of it to check temp. I then tasted two bites of the steak. Hoping that maybe the first bite was just a bad tough and underseasoned section. The second was just as bad tasting, but not as tough. The steak was completely under seasoned, no salt, not even fresh ground pepper, no garlic, no butter, ect.... it was not marbled well. I then told my server at the end of the meal that the steak was lacking in flavor. She sent out one of the rudest managers I have ever had the displeasure of coming into contact with. This older white woman proceeds to tell me that she cannot comp nor replace the steak with salt added. Stating that their steaks are cut too well to need seasoning... and then stated that thier steaks cost too much to be taken off. I didn't not even ask to have the entire meal comped as I ate my potato and soup and offered to pay for those separately. She then offered to box up the steak that I sent back after forcing us to pay for something that was not eaten due to the lack of seasoning and proper cooking. Of course, I did not take the steak as I would rather leave hungry than deal with trying to stomach the worst steak I have ever had sat in front of me. The manager was given ample opportunity to correct this experience, but refused. I hope in the future a lesson in customer service is given...

Came in for a beer and a bite. Got told we couldn't sit at the completely open bar for a beer while we wait. Reason given for why we can have a beer at the bar is because "the kitchen is backed up". Explain to me how the beer is affected by the kitchen being backed up?!

Update in Response to Owner: Wrong! You were not "slammed". Our party and at least 3 other parties of 3 or more, all left at the same time, for the exact same reason. There ended up being more people going to the local Pizza Hut, then spending money at your establishment. We asked the staff at the front desk of our hotel about your place and they said that they have been hearing the same thing from guests since you opened.

You still didn't explain how you have a bar, but you won't pour a beer for waiting guests because "the kitchen is backed up.". If you had served your waiting guests drinks in the bar, you'd have at least sold 1-2 drinks to each of the 12 guest that I saw leave and decide to give up on what could have been a good meal and experince, just to go and spend their money at national chain. My family always looks to support local businesses first, but in this case, Pizza Hut was a far better experience.

You CAN & SHOULD do BETTER! YOU (the owner) ARE THE REASON YOUR EMPLOYEES ARE MISSING OUT ON TIPS & WHY YOU'LL CONTINUE TO BE SHORT STAFFED (which is why the kitchen is backed up, not because of the volume of guests). Your guests and employees deserve better! Your employees should be looking for employment at another restaurant and leave you to lay (& lie) in the hole you're digging for...

First of all Don’t stop there for food!!! We ordered our food and waited 30 mins for it. They brought cold hard biscuits to our table while we were waiting, oh this might be a long review but it will be worth reading! Finally our food arrived! My son ordered chili cheese fries. Chili was Luke warm and the cheese wasn’t even melted, the hottest part of that dish was the container it was in! I ordered a hamburger and baked potatoe, the hamburger was small, over cooked and looked petrified. Now the review gets more interesting! I did complain to the person who told us she was the owner, joke, she informed me that don’t serve cold food in other words I’m a liar!! So after not eating a bite of this food, we decided to leave, guess what they chased us outside and called the police on us!!!!! The owner stood outside like a prison guard till the police officer arrived, a female owner to boot while her husband waited inside. The police officer showed up and looked like he was barely out of junior high, but was very cordial and listened to our side of the story needless to say we paid for food we didn’t touch as we both did not want to spend the night in jail however the food would probably been better! Owners could use some customer service skills or perhaps just change profession to prison guard! When food isn’t right or customers are unhappy you fix!! That’s how the rest of the world works! Needless to say we went to bed hungry and got the hell out...