Regal Tullahoma — Local services in Tullahoma

HORRIBLE management and staff - not sympathetic to people with health issues! I have mild compression fractures in my back and sometimes require the use of a prescription back pillow. I forgot the pillow on my seat in the theatre and went back one hour after leaving the theatre as soon as I realized. There was no one in the lobby and I waited at the counter while the employee restocked chips. She didn’t seem to notice me so I said, ‘excuse me’. I explained that I forgot my back pillow and asked if someone could please check the theatre for me’. She said no one turned it in and that they could not check for me. I asked if I could speak with the manager. I explained my situation to the manager on duty at the time (4:30 p.m. on Sunday, August 1, 2021). The manager told me no one turned it in and when I asked if someone could check for me, she told me ‘no’. I mentioned that during my movie showing, an usher went up and down the aisles. The manager said, ‘yeah, that’s his job’ and she flat out refused to check. She said I could come back at 6:30 as that was when the movie would be over. It should be noted that there were 10 - 12 people total during the movie I watched. She was very cold and callous and obviously had no compassion for anyone. Those back pillows are not inexpensive and I wouldn’t have made a special trip back if I didn’t need it. She actually yelled at me as I left telling me to have a nice day! Really, Regal, I know that after being closed down for a while, with employees like that, you will never get your business up and...

Great picture , sound quality, seat space, temperature control and friendly staff. Now as for their "deals" on concessions... I try to be an honest law abiding citizen and expect others to be also, but those concession prices will break the bank. Not only was 2 popcorn and 2 drinks $35, (they told us an upgrade to large would allow free refills) We took the deal (there was also a $5 candy which they did not give us and we forgot until later we had paid for) When we wanted our free refill they said " oh that is only on popcorn! Not drinks" See we thought the upgrade and free refill was on the drinks. They didn't tell us until after. In their defense a large popcorn is big enough for three people to eat enough to get sick.Why someone would ever want to refill it as an individual is beyond me but I kind of felt like I'd been tricked when they told me it was popcorn refills and not drinks. Bottom line is: I will never judge a person again for sneaking candy into a theater in their pockets or purse as long as the prices are over triple what it would cost outside...

Movie experience itself was good - BUT when it came to the “arcade” experience with my kids we were highly disappointed - the token machine would only take bills so we asked to exchange quarters for a dollar bill but only a manager is allowed to open the register for that & “they were all on break” when I asked to speak with one 🫤 then the stuffed animal claw game was out of order b/c the claw would not close after lowering & there were hardware pieces broken off of it laying in between the toys that we saw after - when I told the “workers” about the issue they just said “oh I’m so sorry about that” - no offer to give us our money back (one measily dollar) so we had to carry a screaming kid out of a lobby full of people b/c he got jipped on his last game🫤🫤🫤 would have really appreciated someone acting like they cared or make an extra effort to help a parent out - especially since I rushed from work on a holiday to have an enjoyable afternoon...