Found & Fancy Marketplace LLC — Local services in Tyler

EDIT AGAIN: I'd be mad and hitting the counter too if someone were as demanding and rude to me as your staff man at the front counter! You continue to back this man when he is clearly a problem and you have zero customer service skills. The things he said to her would drive any sane person mad so do not even try to blame the customer here. Get a grip. and New management!

Edit: Ellis Mercantile Owner- do not comment on this and say your intention was not to be rude and “policy is policy”, because your intention was most definitely RUDE, and apparently we’re not the only customers to notice. Your family owned business has gone downhill due to the man at the counter. All the bad reviews are about HIM, when will you do something about it?? How many customers will you lose until you take care of the mama attitude???

Don’t buy your friends or family members gifts here. You can’t return or exchange them if they don’t fit or they already have what you bought! The man working the counter is apparently over the holidays and treats their long time customers like trash when they need to exchange items that don’t work for who you bought them for! You’ll be stuck with a gift you can’t even give. DO NOT recommend this place for gifts. The man told my mother she needs to learn to read because in the “fine print” on the signs it says no returns. Then he continued to demean her and talk to her like an idiot. She literally just wanted to exchange for a different color because she already had that one. But instead of handling the situation with the grace, the man chose the worst possible way to talk to customers and lost life long customers over a $30 exchange. My family has drove over an hour to get there for years and spent thousands of dollars,...

I ordered the Wild Cherry optimum optical glasses. I received an email that my order was placed and they had changed the glasses to the Scheffield style. The site said to email them with any questions. I emailed them and let them know what happened and asked them to cancel the order. I did this within 5 minutes of placing the order. I then called them and got a recording saying that they do not monitor the line or listen to messages. A few days later, I received the Scheffield style glasses. I messaged them through Instagram and they said they would charge me a restocking fee and that I would have to pay to ship the glasses back. I requested them to send me a return label and issue me a full refund. They spoke to me like they could care less and are refusing to give me a full refund or pay for shipping. I believe that they knew they were sending the wrong glasses. What business doesn't monitor their phone, messages or emails. This is clearly their fault and I deserve a...

I purchased 2 shirts from website 63.84 total. I chose local pick up instead of mailing. We drove 1:45 minutes for pick. When I went in I was told the order had not been filled due to the internet being down. So I asked if they had the merchandise in the store the guy said yes . So I asked if I could get my order and try it on . He said “he didn’t know if he could put his hands on the exact items in my order “. So I said “ am I going to be able to take the order then?” He said no his hands were tied he couldn’t do anything without the internet and I would no be able to take my order with me??? I said well since I drove 1:45 for pick up will you be shipping for free? I was told that they would send me an invoice For shipping! I guess they didn’t care about returning customer’s!...