GreenMark Equipment — Local services in Tyrone Township

’m writing to express my concerns regarding my recent experiences at your dealership, which I have frequented for years. Historically, your service has been exceptional, but unfortunately, I have noticed a decline in the quality of service in my most recent visit.

I attempted to contact the service department multiple times but was met with no answer or follow-up calls. When I visited in person to schedule service, I was informed that there would be an extended wait time and that there was little that could be done to accommodate my needs at that moment.

Additionally, I noticed that I did not recognize anyone in the service department. It seems that the turnover has impacted the quality of service, which is disappointing. As a result, I have made the tough decision to take my business to Four Seasons.

I wanted to bring this to your attention in hopes that improvements can be made, as I would love to see your service department return to its...

I bought a brand new X350 lawn tractor through them. The mower's pto clutch went out after 0.3 hours of use. It was hard to get through, and finally got repair scheduled several days later. They said they would have any parts needed on-hand, but they didn't, so had to come back later in the day. The service tech forgot to tighten the new part, and it banged around my brand new mower. To top it off, the driver flew into my circle asphalt driveway with his huge truck and drove off the edge and damaged my asphalt. The worse part is we have been sending emails and making phone calls for weeks, and nobody is returning our call or doing anything to fix our driveway or inspect our mower for damage from the faulty repair. I would never go back to this dealership. They were great during the sale process, but their follow-up service is awful. Very unhappy...

Green Mark’s first priority is profit. The customer comes last. I purchased a new Gator XUV550 that had a defective head gasket. No recall was issued. Because the unit was out of warranty, I took the unit to a private mechanic. He discovered a drastic difference when I supplied the new gasket to him which I purchased from Green Mark. The mechanic found this out by going online to the Deere website. Deere had a no charge replacement bulletin, but never supplied me with a recall notice. My unit was just out of warranty. I tried to work with Green Mark, the salesman, and the sales manager; my response was basically “get lost”. I’ve had other issues as well with Green Mark, and am no longer a customer of Green Mark. PS, Green Mark has lost a great deal of sales from me and my referrals they would have received due to being cheapskates with...