Mc Lean Nails & Spa Corporation — Local services in Tysons

If you are someone who suffers with an ingrown toe nail, DO NOT get your ingrown treated here. I used to have my ingrown toenail treated by Sunny, but my experience with the salon took a turn for the worse. I booked an appointment with her, as the person on the phone said she was available. However, when I arrived, I was told that it was Sunny's day off. I had driven all the way to McLean, only to have someone else perform the procedure. They claimed to be experienced, but the treatment was extremely painful, took a really long time, and resulted in bleeding.

Despite this, I decided to give the salon another chance. When I called this time, I was informed that Sunny was gone, and they didn't know when she would return. They offered me someone named Jenny, who supposedly had experience. Jenny did not seem experienced AT ALL. It took her nearly an hour to do something that would have taken Sunny just 15 minutes. She kept digging into my toenails without effectively addressing the ingrown nail, and my toe started to bleed again. She just dug into my skin without getting out any ingrown. I don't even think she cleaned the equipment properly. When Sunny treated me, she always used tools that were sterilized and wrapped in pressed paper packaging. However, this time, they used regular nail tools. After finishing, she simply sprayed alcohol onto the tools once, without wiping them, and then put them away.

Following the procedure, I had a difficult time walking for days due to a toe infection. The toe area completely swelled up and turned red. I couldn’t walk, shower, or put on socks for DAYS because of the pain and pus formation. It is evident that the salon misrepresented their expertise. They falsely claimed that Sunny would return without providing a specific date (when she clearly stopped working), likely to avoid losing a...

TLDR: I told the owner of the nail spa, Jenny, that my mother waited one hour for her pedicure. Jenny’s response is “so what?”.

I give this two stars instead of one because I feel for the actual nail professionals who were doing our nails and they did a fairly good job. However, the ownership of this nail spa is horrendous and the entire function of the nail spa is an operations disaster. Jenny, the manager, is a nightmare.

My mother and I had a manicure and pedicure appointment at 2 PM. We show up at 1:55 and every nail professional is busy, half way through doing someone’s nails or toes. We know there is no way we get our appointment on time yet the manager, Jenny, asks us to start picking our colors. Two minutes later two other women walk in who have manicures and pedicures. At 2:25 my mother and I are seated for our pedicures and mine starts immediately. Hers does not begin until 3 PM. What’s crazier than this is that a woman who is a regular at the nail salon walks in at 3 and is seen right away by the manager, Jenny, leaving my mother still without a nail technician, and the two other woman with appointments without a nail technician.

The owner is nasty and does not care about anyone but the biweekly customers. The regular customers also get their own nail supplies nicely tucked away in a corner of the wall (see below) whereas anyone who visits less than once a month like us gets dirty towels. DO...

Will never go back here again. Terrible experience and has happened before, only went in bc of time crunch before wedding and literally down our street. Went for gel polish with the same person as before, big mistake. I do not know their name but boy cut and generally moody. They pulled and squeezed my fingers repeatedly even after telling them it hurt and to stop. When I politely asked that the gel polish be a lighter tone, they shook their head and seemed to disapprove and only gave in to my wishes after several requests. This person should not be in this job, they seem rarely happy and take their frustrations out on the customer. I am very disappointed in their services overall and will not...