SVG Chevrolet GMC in Urbana — Local services in Urbana

Updating our review after a poor experience with follow-up from SVG Urbana. Read the first review below for our initial in-dealership experience with people that were really helpful in making the sale Ayrica and Andrew were stellar + The gentleman in finance that night. Our follow up experience on several issues was abysmal, though. We bought the vehicle in January, updating this in late August.

We were told when we purchased the vehicle and inked the paper that we would get a second key (this was on there "We Owe" sheet). I had to follow up 7 times before I got a call back about having our second key sent to us. They then told me that having the key made locally where I'm from (5+ hours away) would "Cost them a lot more than having it made by their key guy" and that I could drive 4 hours to have one made by their guy. They were so eager to say "yes" to giving us an extra key and never made it clear that we'd need to travel 200+ miles back to get it done. They're paying for a local dealer to take care of this. Crazy how much work it took us to get to this point though.

We supplied them with all of the information for our trade in. Every service record back to when the car was new, the TITLE and all other pertinent info. 3 months after the deal was done I got a call that they had lost the title and paperwork for our trade-in and they needed me to file for a duplicate title. File for a duplicate title, with the BMV that's walk-in only during a pandemic. Needless to say, I spent literal hours in line at the BMV, taking away from my work and income to fix their problem and spending my money to buy the duplicate title and send it certified mail their way.

We JUST now in late august (bought car in January) got to title our new vehicle that we purchased. We were told that we would have a memorandum of title sent to our address in Indiana and I am confident that it was never sent. We don't get much mail and we were on the lookout for that. When we were getting close to the end of our temp plates we called the dealership because we hadn't receive the plates and rather than resending a new memorandum, they emailed me a scan of it. BMV won't take a poor scan of an image as an official document... So COVID-19 Strikes again and I have to wait in line at the BMV three times to get the car titled all because we didn't have paperwork that's just standard procedure for a car sale. Why wouldn't this official paperwork be sent certified?

I wish I could keep my glowing review up, but man, there were so many spots where the ball was dropped throughout this process by SVG. No extra key and no communication (I had to chase it down to get what we're owed), Lost the title we gave to them to our trade in and asked us for a duplicate title which took hours in line at the BMV and never sending the memorandum of title for our new car forcing us to chase THAT down with the BMV which meant more time in line.

This all could have been avoided if the follow up was competent and communicative and they didn't lose paperwork. Instead, I was left in the dark having to call the dealership trying to figure out their issues.

Maybe if you're local the transaction process would be easier, but if you're out of state or driving any kind of distance to buy a car here, be forewarned that issues could arise and the follow up could echo my experience.

We had an excellent experience! We bought from out of town (5+ hours drive). We bought because they had the best price on a low-mile vehicle that we had looked high and low for, fully packaged and top trim level! My experience started with Ayrica in the internet business development office. She was STELLAR. Answering all my questions via phone (and text!) quickly and efficiently. When we arrived to the dealership, Andrew Byrd helped us through the test drive and buying process. He was kind, knowledgeable and kept us informed through the entire process. Great guy, great experience. Thankful for a good experience, and a team that cared and went out of their way to accommodate some...

Visited SVG Urbana March 18, 2022 with my son as he began his first dealership car purchase search. We had comparison shopped on-line before visiting and there was one vehicle that fit his parameters on the Urbana lot. We were greeted by Adam Newman before we even parked our car, with a big grin and a hearty welcome. We told him what we were there to see and it was so new to the lot that it had bot even been detailed yet. Even so, Adam let us see it, test drive and had the finance manager write up a buyer's order for us to take to my son's credit union (because SVG does not work with Wright-Patt Credit Union directly, which is very strange in my opinion). Took the papers to the bank, finalized paperwork and picked up a perfectly detailed, low mileage, 2016 Ford Escape for a competitive price in today's outrageous market. Adam made the process very easy for a person who had never purchased through a dealership before. He explained the paperwork well and answered all of our questions about the car and the buying process. He made it his mission to figure out how the remote start on the vehicle worked and generally made my son and I both feel good about this purchase from start to finish. All of the dealership employees we spoke with were engaging and friendly, though the finance manager could work on his customer service interaction skills a bit. He made me very glad that my son had already been pre-approved for financing elsewhere, as he did not seem "as friendly" after her ran the credit (as we had no idea that a hometown dealer would not be working with a hometown credit union, or we would not have bothered to have the dealer even run the application). Overall, the car buying experience at SVG Urbana was great. Adam Newman was a stellar salesman, and I absolutely recommened that you ask for him, by name, if you are looking to purchase a car in the Urbana, OH and...

I will never buy another vehicle from this crooked company. We were in dire need of a vehicle, with little options we came here. After an eternity of waiting they sent us home while they did some searching for us. They contacted us a little while later with a vehicle that matched our needs. It was at a different location, so they sent us the link. We looked at it and was interested in it. When they brought it up here, it was totally different. The website said the interior was a totally different color. Which should of been the first clue about this place. Then when we sign the papers there was somethings that they needed to take care of, before we could pick it up. When we came to pick it up we found out that we didn't qualify for the car since they put in the mileage wrong. Then they tried to push into a car that was entirely wrong for us, and it wasn't even ready yet, it needed to have bodywork done to it. We ended up getting the first vehicle after we came up with more money to put down. Once we got it, we had it for two days when the service light came on. So, we took it back to find out they never did any inspections to it. They did their inspections, found out there was recalls on the vehicle, that I have to take care of. Then they charged me one of my free oil changes, eventhough they didn't do it in the first place. Then after all that they took over a month to come get our trade in, without giving me my plates back. Then they tell me that I forgot to sign something in the paperwork and when I get in there they tell me, it's ok they took care of it. When I asked how did they do that when I needed to sign something they had no response to it. So, my question is how did they get my signature on without me signing it? Buyer beware, stay away...