Ellen's Hallmark Shop — Local services in Venice

I shop here regularly. I receive promotional mailings, coupons, "valued customer" etc. Today I was shopping specifically for 3 items that were advertised in a Hallmark Christmas Spirit, Perfect Gift mailing. When I got home, I realized I had been overcharged for 2 items. I returned to the store with my receipt, the items, and the promotional mailing. I explained to the cashier that the items were marked and I was charged a price double the price quoted in the ad. When I said the "in the book the price is...", the other employee interrupted and said "The book is wrong". She was very unfriendly, rude, and walked away. The cashier said "that's the manager". I think the advertised price should be honored. The manager made no effort to explain or apologize on Hallmark's behalf.....just "the book is wrong". I've never seen this manager before.....but I will never shop there again because of her. I hope she's not an example of other Hallmark...

I am a big card buyer and Hallmark is my store of choice. This is a smaller location and they are trying to do too much in the space thus making card selection more limited by category. Frustrating at best. I go to Hallmark for cards - and I had a difficult time trying to find appropriate cards. On a more general note, Hallmark is pricing themselves out of the market. I now always check the card price as they can be $6 -$7 a piece for nothing special. I put these cards back. Too pricey and I spend a lot on cards. This trip alone...

It is very hard to get assistance here. The two ladies are always doing things behind the counter and never acknowledge customers or ask if they need assistance, much less show you where they are located in the store. One of the ladies said they didn't have anything for "retirement" and there was a whole shelf of things I found myself! Selections are limited (i.e., they only had one card for Age 65 birthday). Not many sales items or...