Walter E. Smithe Furniture & Design — Local services in Vernon Hills

Truthful review.....Not a good one! We went to view what they could offer by way of sofa or sectional. We were literally STALKED in the store. Literally.....STALKED. Would not give us enough time to make a decision on anyting. Every item we looked at, the sales persons would say "this is one of our LOWER END pieces. OMG!! $4,000 is lower end? Not to all of us honey!

Aside from being stalked and basically told we had no taste becasue we chose "lower end" items", we were told the item we were going to buy would last about 5 years IF we did not use it everyday and kept flipping the cushions.

I supervised people for a living for 35 years before retiring and my spouse managed more than 800 personnel for 39 years. Not one of you would be on the payroll if I were sitting behind the desk. Yes, I am angry and rightly so.

WE ABSOLUTELY DID NOT DESERVE TO BE TREATED LIKE THEIVING TRASH BY SHOPPING AT YOUR STORE! THERE ARE NOT EXCUSES UNDER HEAVEN FOR WHAT...

We had the BEST experience at Walter E. Smithe with Kevin. He was very knowledgable about the products but was invaluable to us with his design background. I showed him a picture of our living room and he gave us valued advice on sectional options that would work best in our space. When we narrowed down a few options in terms of favorite couch and sectional options, we went home to measure out and think through. Came back the next day with what style we wanted and were faced with many fabric/color options for the couch and included pillows. Once again, Kevin to the rescue. He let us take the lead on what options we were drawn to, then he stepped in to help us consider all the different elements to fabric selection and color coordination. The selection of options and quality at WES was great, but the design expertise and support we received from Kevin was invaluable. Cannot...

When we arrived at the store, we found that door was locked. After a few minutes, someone finally appeared only to tell us that we would have to wait in the car because the store was “ at capacity”. As we were getting back in our car, we noticed a couple leave. We waited another 10 minutes then decided to walk around the outside to see actually how crowded it was inside. There were zero customers and about 3 sales people standing around talking. I need to furnish my living room, but will be doing it with another retailer who doesn’t make me feel like they’re doing me a favor by letting me shop in their store. Smithe must be doing pretty well to be able to turn away...