Ohio Mulch — Local services in Violet Township

2019: had much different and better experience. Ohio Mulch Pickerington delivered 25 cubic yards of mulch. It took three trips. On the last trip the truck got stuck just off the drive. The driver, Marcus, took the time needed to work out the problem and get the rest of the mulch delivered. I am very happy! Thanks for a great experience.

2018: So I ordered my 8th shipment of mulch in the last 3 years like I had every other on the Ohio Mulch online store. I got a call the week before asking to confirm the delivery date claimed it did not come through on the order. I was hoping to get the mulch since was going to be off May 4. May 4 came no mulch so called the number of the person who had called me the week before no answer. I sent an email as directed on the website and on Monday got a call they were coming to bring the mulch. The instructions for delivery were “ leave on the grass in front of the garage where the other mulch was.” This was a large 20 foot round area where the grass is dead covered in residual mulch right at the edge of the drive the truck could stay 100% on the gravel and just dump the mulch. We discussed this when the driver called that morning to confirm delivery and I thought no more of it until I got home that night and realized the driver had dumped the mulch in front of the garage door where I needed to pull in and charge my electric car. I called the driver and was told I should call the manager. I called the number I had from before no answer. I called the number on the website and spoke to a female employee who listened to my concerns and then said she would get with someone. I came home Tuesday night mulch still there. No call. I called another the number again and got a manager who said I deserved a call back. About 15 minutes later the manager of Pickerington Ohio Mulch called me. He explained they did what the instructions clearly said and dumped it in front of the garage. When I pointed out that the rest of the instructions were on the grass he explained his driver got stuck in the grass the week before so he made a strict no dumping in the grass rule. So they 'did what they could.’ He could not do anything that night but would send the driver out to move the mulch the next day. He was not really owning the mistake nor did he really want to fix it. The next day I got a call at 11:30 it was him. He had sent his employee out and they moved some of the mulch (about 1/2 a cubic yard maybe). The driver quit. He would have to do it himself but he couldn’t leave the store. He was not sure what he was going to do. He again stated he felt they had followed the directions. He also said if this was the 8th delivery and only one went wrong that was really pretty good right? He also told me he loves cars hates that I can’t charge mine. I had told him I had 2-3 days worth of charge during our first conversation. I explained I was not driving much and could go a day or two more he accused me of exaggeration and got angry. I told him to call me when he decided what he wanted to do about this. So far I have heard nothing. I have changed all my plans for yard work and am now trying to move the mulch myself to where it needs to go. WE MOVED ALL THE MULCH OURSELVES. The pictures show the place the mulch was to be placed only 15 feet from where they dumped it and the truck would never have had to leave the drive way to do it! I will never use Pickerington Ohio Mulch again. I am wring all this to let other users know my experience with this manager and you can decide if you want to do business with them yourself or not. Look at the other reviews! Lots of bad...

GO ELSEWHERE!!!

I've ordered from the Pickerington location in years past with no major problems. This year has been nothing but a problem and it is still not resolved. I stopped by the store to order two tons of 2" river rock to be delivered. In the ten minutes I was in the store waiting to helped, the 'manager' stopped what he was doing to yell at two different employees and complained to somebody else on his cell phone about a driver that had quit. Finally, the store 'manager' told me that their system was acting up and I should go home and place the order online. He was rude and provided no guidance about when deliveries could be made. He said to make notes in the order online and they'd do everything to meet the requests. So I went home and placed the order asking for the stone to be delivered one week later, as early as possible in the day, and dumped on the left side of the driveway.

Saturday morning comes and I start trying to call when they open at 8:00 to see where we are on the list. I tried calling a half dozen times or so. Not a single call was answered by anyone. Instead the system told me to leave a voice mail. Except the voice mailbox was full and not accepting messages and disconnected. This is not acceptable customer service.

Just after 10 am I drove over to the location to find out when my stone was being delivered. I again spoke to the 'manager' who said he didn't have an order for me and wanted my order number. Despite having a computer sitting in front of him he didn't bother to try to find my order by name or address. He said he couldn't do anything without an order number. So I left and forwarded the email to my phone and returned with the order number and email confirmation. The 'manager' claimed he didn't have any 'paperwork' so he didn't have the order. He said the order went to the Canal Location and he'd check on it and call me. We were interrupted in our 3-4 minute conversation where he had to yell at an employee about taking a lunch when other people were at lunch and how the employee had not done anything all day!

At 4:10 PM I called to check as I certainly hadn't heard anything. Again I talked to the 'manager'. He said he didn't have my 'paperwork' so there wasn't anything he could do. He also said he didn't have two tons of river rock. He said that he had talked to his boss and they discussed this order and were trying to 'help' me. He said he'd have to check to see if another location had the rock and he personally would take care of this. When asked when I would get my delivery he said that he would personally take care of it and it would be no later than Sunday afternoon. That's two full work days of when I can actually do anything with the stone AFTER THE SCHEDULED DELIVERY. Again he was rude. I told him it looked as though he had done nothing about my order all day if he hadn't even checked to see where the stone was. He wanted to know how he could have done nothing if he had my information in his phone but that he didn't have the 'paperwork' so what did I want him to do.

So here we are on MONDAY. No stone. No call.

Terrible customer service. Un-kept promises. Rude employees. ...

Not happy at all for a number of reasons. Ordered online on a Wednesday for a Saturday delivery. Received confirmation of order. Then received a call late Friday afternoon saying they can't deliver on Saturday, will be bumped to the following Tuesday. Issue #1

Ordered 35 bags of mulch to be delivered. Arrived home Tuesday to find 3 bags ripped open and spilled, including one in the grass next to the driveway, and a fourth bag completely bent in half and split and all the mulch spilled out. Issue #2

Then I went and counted the bags. Only 34 were delivered. Short one bag. Issue 3.

I called the location on the email receipt and was told they were not the ones that delivered and gave me a location they thought would handle the delivery. So I called there. Only to be told "no they didn't complete the delivery" and they gave me another location. In the end I called forf separate Ohio Mulch locations, none of them said they were the delivery location. Issue 4. By that time they had closed

Called back on Wednesday about 9:30-10:00am range to the location on online order receipt, told the receptionist I was not happy and I wanted to take to manger right away. Was told he was loading a truck but he would call right back. By 2:30pm had not heard back ( 4.5 -5 hours later). Issue 5

I had to call back, demand I talk to someone, and only then did someone come on to try to help. Explained what happened, and they said they would get 5-6 new bags out that day AND clean up the spilled much from the prior delivery.

They did deliver the additional bags but did not clean up driveway at all. Seemed silly to have them come back out again to sweep up 4-5 bags of mulch so I changed it up myself.

First time I ever used Ohio Much. Not impressed at all. Had I only had 1-2 issues maybe I'd chalk it up to just bad lick that time. But when it is 5-6 different issues stacked together, just didn't seem like a...