Lift Factor Fitness — Local services in Visalia

I am extremely disappointed in this gym and lack of friendly customer service. My first impression was good. But after the first week my impression began to change. First of all, for one month I had to pay almost $100. This includes a towel fee. The towel is a small hand towel. I would ask for 2 or 3 hand towels to use one while working out and a shower afterwards but I noticed an attitude, but I'm paying a towel fee.🤷 And they're only small hand towels so you'll at least need 2 after a shower, right? And then, I began to notice being observed while in the ladies lounge area. If I stayed more than 15 minutes in this area either the owner or a staff member would come in, look around and then walk out. I began to feel rather uncomfortable. I do not know what their expectations are of proper gym use but if you're paying for the use of a gym plus towel fee, that includes working out on the equipment, shower and towel use.When I trained at InShape or other gyms, most of us would shower first, change to gym wear, drink a sports drink and then go train. Afterwards, we'd lounge by the pool or jacuzzi. We didn't feel watched at InShape. We were just taking our time psyching ourselves up for a vicious workout. I am disabled and during cardio I have to sit after running the treadmill, sometimes up to 30 minutes. Despite cardio being a hardship for me I kept persevering. But because I was sitting down I noticed looks from the young staffers and new mgt. So because of feeling very, very uncomfortable I gave my 30 day notice. Then one young, female staff member, who had been nice at first, stops me in the middle of a workout and tells me my account is past due and I have to pay or leave right then and there!! I noticed her speaking to new mgt. and they would look over at me. I had taken care of my account with Denise, the current owner who has now sold the gym, and she told me I was paid up to July 22. But since Denise was not there I was forced to leave. So for 35 days I forked out $100 to be treated with disrespect and made to feel very uncomfortable. The customer service is only friendly in the beginning. They do not care about their members but only money. The gym is small and very quiet and the music is turned down low. If you drop your weights, the owner or staff immediately confronts you. If you're a bodybuilder this is definitely not the gym you want. AND, if you are handicapped like I am, don't come here. Fit Republic has a serious atmosphere and plenty of excellent physiques to show their dedication and it's $19 a month, no administration fees or contracts. The gym is huge and the locker rooms are not small like at Xfactor. Xfactor has one shower. It has no dressing room. You have to change in the bathroom. I feel ripped off with Xfactor. I will never go back...

Pros: Gym is very clean and well maintained Has a large variety of equipment: cardio, freeweights, barbell work, smiths machine, and more. Has bumper plates Has a deadlift platform Large area to stretch and to do body weight exercises Has foam rollers, bands, and other accessories to stretch out Has dip belts, wrist wraps, and other weightlifting accessories Owners (Jeff and Denise) and staff are very nice and friendly In a good part of town with safe parking Competitive pricing Never too crowded (I only go in the morning though) Other gym members seem friendly enough Owners on site Receive discounts with other local businesses You get to support a local buisness and not a chain

Cons: The two squat racks face each other which can make for some awkward staring if lifting at the same time (though not a terrible inconvienence) Slightly reduced hours on weekends

Summary: X Factor Fitness is an excellent gym. I would highly recommend this establishment to my...

Was here once for a tour of the place a huge while ago. The contract was outrageous. It's too small but some like it that way. After moving out of Visalia then moving back, I am back in the market for a gym. Upon reading the reviews and the responses from the owner I don't think I'll be reconsidering going there. Show you care. Don't be little someone. We all know there's two sides of every story. Putting someone's business out there about closing their checking account is not cool. Be the bigger person and move on. You're not always going to be liked. Accept that and move on. I could have had a lawsuit against you went you guys sent a mass text message and exposed my phone to people I don't know. Did I get mad? Yes. Are you human and just made a mistake that I can easily forgive? Of course. Be more customers friendly. Show appreciation. Maybe it's time to make over your imagine. Best of...