Mattress By Appointment Wake Forest NC — Local services in Wake Forest

I made an appointment at the Wake Forest location today. While there was great communication concerning the appointment, the prices that are advertised online and even discussed on the phone are very misleading. I got to the store after already explaining that I only needed a queen mattress. I was told just for a mattress it would be between $100-$150. I arrived and what I was shown for $100 was nothing short of a cot mattress and very flimsy. The second mattress for $200 was not much better than the first. I was then shown a slight upgrade that started at $350. I decided against purchasing due to the fact I feel I was mislead and misinformed about the quality of what you actually get. The actual mattresses I saw today were nothing like advertised. Prices are not "clearance" or "40-80%" cheaper than other places. I walked out of Mattress By Appointment very dissatisfied and feeling disgusted that I had wasted my time looking at mattresses that we very low quality and a total deception of what I was anticipating. Expect to spend at least $350 for a base model mattress with any kind of quality. I left my appointment and stopped by another mattress store in the area. I left there with a very high quality mattress that is amazingly comfortable for $150 less than Mattress By Appointment. For what I spent on a quality mattress at the other store, I would have received nothing more than a flimsy bunkbed mattress at Mattress By Appointment. It is also advertised "No Credit Check", that too, is not correct. They do run a "soft" credit check which still marks your credit as an inquiry. While I'm sure some have been pleased with their purchase, please beware and ask many questions before making an appointment and being...

We bought a mattress from the Wake Forest location over the weekend. They were to deliver the same day. About 30 minutes before delivery was supposed to be made I was contacted that it was raining but would give it another hour to see if it stopped raining for delivery. An hour and a half later I reached out and was advised they would deliver the next day at noon. At 12:30 the next day I contacted again to be sure they were coming, I was advised the person would be there any minute. 15 minutes later a young teenage boy showed up alone. We bought a king size mattress, mind you. He asked for help to bring in the mattress and boxed springs. I was furious. Luckily our delivery fee was waived prior to or I would have really been mad. I reached out to the salesman/owner and was told he thought my husband was there. I advised him to never assume because not only was my husband not there, but I had just had surgery on my ankle a few weeks ago. Also, it was never expressed that we would have to setup the bed ourselves. I would never use this company for my mattress needs again. I'm pretty sure the mattress is not a name brand either. When I got the plastic off, it had loose threading all over it. I didn't waste my time contacting the business since he was so UNhelpful with delivery. I snipped all the lose threads with scissors and only hope it won't ruin...

Mattress shopping can be so overwhelming... except with John at Mattress by Appointment! Just bought our second mattress from them and found it to be the least stressful way. John is so flexible making it easy to find a time to both meet to shop and for delivery! No stress of high pressure sales and no "window" of time waiting for delivery. I simply told him what we wanted and he showed me my options... all of which I could test out in his showroom. Plus the savings! Both times I did some pre-shopping at local mattress stores and his prices do not even compare to the high cost of big chains. Both times I estimate 30-50% difference in cost to the comparable mattress (and this time we bought and adjustable bed frame too). They were on the minute delivering and setting up the bed frame and mattress. They even took all the trash from packaging away! I will only buy mattresses this way, from Mattress by Appointment with John...