Rainbow Upholstery — Local services in Wake Forest

A friend of mine recommended these guys and was mortified when she heard what happened. Didn't work out so well, so be careful dealing with them.

Here's the text of my BBB complaint:

They ruined my sofa, attempted to deliver it in that condition without my approval, then sent me an invoice for delivery and disposal fees.

On Friday, May 2nd, Rainbow Upholstery picked up my sofa and took it to their shop for reupholstering. On Monday, May 6, I went to talk to them about materials and labor to get an idea of project cost. Upon thinking further about it, I decided not to recover the couch. Since I had not received a quote or signed any contract, I asked them on Tuesday, May 7 to deliver it to my home and made it clear that I expected to cover their costs for delivery.

When I called the next day to arrange the delivery, I was told that my sofa now had my name was written in huge letters, in indelible marker, across the back of it. I was never informed that the couch would be marked in this way when they took charge of it. I told the manager I would call him back later that day when I could discuss it further. I could not reach him after 2 attempts, and he did not return my calls. Instead, the sofa was delivered to my home the next morning, Thursday, May 9.

The manager and I had not discussed or agreed upon what to do next before the sofa was delivered, and as it had been irreparably defaced, the sofa was worthless in this condition. I refused the delivery and the men drove away without protest, taking the sofa with them.

I reached the manager to speak about this two hours later, and was informed that in addition to ruining my sofa, Rainbow would be charging me delivery fees. I found this unreasonable, but I understand that they are running a business and people make mistakes, so asked the manager if he could suggest a more equitable resolution. He could not, so I suggested he absorb the labor charges for reupholstering my sofa, and I offered to purchase the required materials from his shop. He refused to consider this and admonished me for even suggesting it.

I remained polite and asked the manager to contact me if he could agree to any form of resolution. He did not contact me.

Six weeks later, I received invoice #13-5926, (dated incorrectly on 6/7) for delivery fees of $135.00 - in addition to - a disposal fee of $50.00 that was never previously mentioned.

So I started with a sofa. Now I have no sofa and an invoice for $185.00 from Rainbow Upholstery & Furniture Co. In the likely event that they "dispose" of this sofa by reupholstering and selling it, they could end up with about $1385.00 in revenue...

Compete waste of time dealing with them. Emailed, was asked to call. I called, the young girl that answered the phone was really struggling. Then said she would get me an estimate and came back and said they can't give an estimate because someone is out of town. Doesn't seem like they're wanting any business. Do them a favor and make sure they don't get any business since that's how they act. After 2 attempts at contact, they should at least be able to give an estimate. Being told to call back for a 3rd time is just ridiculous.

After I left the above review, it only got worse. They emailed me, claiming they tried to reach me multiple times (I have no calls from them in my call list and no emails since the call) and begging for my business after I told them I wouldn't be doing business with them. They seem really unstable and disorganized. I saw the red flags already, yet they added a lie today. People this dense should not be in business. They have now been notified in writing not to contact me since doing it verbally...

Review for Rainbow Upholstery

I recently had the pleasure of working with Rainbow Upholstery for the restoration and replacement of my outdoor furniture pillows. From the moment I contacted them, I was impressed by their professionalism and attention to detail.

The team (Chuck and family) at Rainbow Upholstery was incredibly knowledgeable and provided excellent advice on fabric choices and design options. They handled the entire process seamlessly, from the initial consultation to the final delivery of the restored pillows. The craftsmanship is top-notch, and the quality of the materials used is evident in the finished product.

Not only did they restore my existing pillows, but they also replaced a few that were beyond repair. The new pillows look fantastic and have completely transformed my outdoor space. I couldn't be happier with the results.

I highly recommend Rainbow Upholstery to anyone looking to breathe new life into their outdoor furniture. Their dedication to quality and customer satisfaction is truly...