Walgreens — Local services in Waldwick

Horrible experience! Very racist staff! This pharmacist, Kerolous Sharkaur, asked me to show ID to have my Father's prescription filled, called me a drug addict, and threatened to call the District Attorney on me. He yelled at me in front of other customer's and announced on the store's PA system that he needed help ejecting me from the store. Finally his supervisor came and called the doctor that had just issued the prescription to my Father and verified that it was legitimate. No apology for the racist treatment or slanderous words, but I was given the excuse that he previously worked in black neighborhoods where he was constantly dealing with drug addicts. Her comment only added insult to injury, and I observed that no other customer, they happened to be all white, were asked to show ID to fill their narcotic prescriptions. They even made a copy of my ID. There was no posted policy of this so called requirement because its only required of black people. This is one of many racist incidents the Walgreens chain has had to answer to, (Judge OKs Walgreen's $24M Settlement Of Bias Case, Dickerson v. Walgreen Co, and the list goes on). They spend a lot of money protecting their employees racist actions. My complaint to their corporate offices went unanswered, demonstrating that they only care about the money that they make off of their customers and do not care about the way their customers of color are treated. I was visibly shaken and humiliated by the experience. I will never step foot in another Walgreens again....

I have had a terrible experience at their pharmacy with their Lead Pharmacist treating me like a drug addict/abuser. I had just come out of surgery that day with surgical dressing still on and visible. The prescription notes clearly stating that it was from a surgical center and the Lead Pharmacist initially refused to fill my medication because I opted to pay cash when my insurance would only cover a partial fill.

I was lied to by being told I was not allowed to pay cash, then lied to again when they said that they can refuse to fill my prescription. It is my understanding under New Jersey state law that the pharmacy has a duty to fill lawful prescriptions under NJ Section 45:14-7.1.

I was lucky enough to have a Surgeon and Pain Management Specialist who was willing to take time out of their very busy day to talk to the Lead Pharmacist over the phone.

In the end I got my medications, but at what cost? Being looked at like a dug addict?

I was extremely close to taking their NPI number and reporting them to the Board of Pharmacy, but I ended up accepting their apology.

Regardless, this was a terrible experience as a customer who they decided to ignore their duty...

If we could give this store and other neighboring Walgreens a zero star review, that would be more fitting. Absolutely the worst customer service ever. Unapologetically rude and callous pharmacy staff and pharmacists who don’t bother to contact a doctors’ office or a patient with any questions or problems with prescriptions. Instead they unilaterally void a script or ignore it completely, and let the patient find out on their own when there is no medication to pick up. They don’t care if someone is in need of medication. They do nothing to help the patient in person or on the phone. It’s impossible to get a pharmacist on the phone or any live person to help, and other Walgreens in the area behave the same way. If they are understaffed and overwhelmed, that’s too bad but patients should not be made to suffer because of poor management and terrible irresponsible staff. Pharmacists should do better. Meanwhile patients...