I’ve always enjoyed the friendly and professional customer service I have received from Bank!
I am VERY GRATEFUL for the assistance I received from Courtney in the Wapello location!
I’d purchased a software product and then the foreign company was ignoring my requests to cancel their monthly subscription. I was being billed by the company for months despite my email attempts to cancel the subscription I wasn’t using.
Courtney and BANK quickly responded and soon I received a refund for the subscription I never wanted. One of those FREE Trials cancel before the date and owe nothing buy they were ignoring my requests to cancel.
I THANKED Courtney for her assistance in this frustrating situation. It felt GREAT to get my refund!
I’m grateful for Courtney and all the quality employees on the BANK...
Read moreI’ve banked at the Wapello office for years and staff there just makes everything so easy and takes the weight of things off the clients shoulders!!! Brooklyn was amazing when she got me my car loan. I came to her with numbers in my head and she made them work and I was able to get my car!!! She made it quick...
Read moreI love BANK and the app as it is easy to use and I can deposit checks into my account from anywhere! I don’t have to physically go into one of the locations to do so! The employees at the Wapello branch are very friendly which makes it nice when you do need to go into the...
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