Romeo & Juliet Furniture — Local services in Warren

Would give them a zero if i could. They are unprofessional. Granted my mom put a bedroom set in the layway. When she went to pay it off they did not have the night stand to go with it. They told her she could get what they have and come back for the night stand when it cones in. She told them no.she'll keep making payments until it come in. That was in August. Since august she has been in that store at least 7 or 8 times. She went in Thursday 11/05 and made a payment. Ask the lady if her complete set was in the lady said yes. She told the lady she will be back Saturday to make the final payment and set a delivery date. So we get there today. About to make the final payment. They tell her the set she had in layway have been on back order since 9/16. The only thing they can do for her is give her a store credit. I said no. She want her money back. I told them you all knew that for almost 2 months. You all has her paying money on something you knew you could not produce. Once they saw it was discontinued as another worker told us. They should have told her before she continued to make payments or even picked up the phone to call her. So she asked them to just sell her the bed and the dresser without the stand.they could not produce that. One worker told me they sold it when people got "their trump bucks and unemployment money". So never mind somebody put their money on that set we gonna sale it. At the end of the day nobody apologize for the inconvenience. She ended up picking out another set that cost more. They didnt even offer her a discount or try to make it right. Now to the delivery and set up issue. They can bring the furniture to the house and leave it on the porch . which is stupid you suppose to bring it in the house. Never would i allow anyone i know to send their money there. Oh i talked to the owner he going to ask me"why i feel they was unprofessional?" I told him. Never once did he offer to make it right. He...

This place was nothing but a headache. I was looking for a bed I applied for the financing I was approved then they said I couldn't use my netspend card account where my Checks get disposited so I went and got my account information from my fifth third bank account. I went back the next day around 6:15pm they had the doors locked I called up there and someone told me they close the doors early to get customers out by 7pm so that was a wasted trip. I went back on my next day off with my information for them to tell me they can't find my file I would have to reapply which that time I might not be approved again because I just applied. I got denied that time and then they told me I would have to come back in 30 days and try again. Needless to say I will not waste my time with this company anymore. I ended up going to Gardner white and got approved for $1300. With no headaches and no hassles! And was able to get a bed, a box spring, a headboard, a couch and a chair. I would never recommend this...

8655 E 8 Mile Rd, Warren, MI 48089 I urge everyone not to visit this store. A few days ago I went to that store. They are so inexperienced that they do not know how to deal with buyers.I saw three people. They are very rude.They don’t have any common scene that how to help or talk with customer.Three old people. One is Manager, I called him for second times to confirm the furniture and when I asked that old manager,how they deliver the product,is it free or I already choose those furniture,are they gave any holiday discount or not? Oh My God he leave his chair,angry on me and said you are good to go.How stupid they are. Hello Mr. Owner you are loosing your good customer and also loosing money for those cowards.Please kicked them out and hire someone who are professional. Bad place…Bad...