Renegade Fitness of Waterford — Local services in Waterford

One star gym and the only reason it gets that is because of the staff. Always friendly and helpful. The owner has to be the cheapest person on the face of the earth. In the 6 years I’ve been a member he hasn’t once redid the lines in the parking lot, which leads to the issue of non existent handicap markings. None of the showers in the men’s locker room have hooks... well technically they do but they’re snapped off. 3 out of the 4 showers lack water pressure and one of the bases has cracked and instead of replacing it like lord knows should be done they epoxy the crack. 90% of the cable equipment is more than 20 years old and frequently breaks and sits idle while parts are ordered. If you are lucky enough to come during peak hours of 4:30-6 you get to see an episode of let’s fight over the Olympic bars, because for some unknown reason there isn’t enough bars for the equipment that requires them. Not only that but there are so many memberships sold that it is like being at a sold out arena during peak hours tripping over people. The only thing that keeps the memberships up is the common theme of this area... lack of options. I hope the owner reads this and instead of spending money to make modifications to the laser tag arena does the routine upkeep this gym is lacking. Oh and on the subject of laser tag, hope you don’t come during a party, the extra money you pay a month to use the move it section they thank you by turning the lights off so that it doesn’t disturb the atmosphere...

Renegade's personal trainers are fine. But the hard sale is not obvious. you think you are going to be a happy customer and well taken care of, but once you sign the dotted line, the Renegade manager and trainer salesforce never again asks you how things are going. It's just you alone with the trainer that they assign to you and then you find out they have a laundry list of where they need to be in their personal life and you can NEVER find a time that fits in their schedule! The sales force makes you think you'll get a trainer that will work to fit into your schedule and most all of them do NOT work weekends. I'm pouring money out the door with no ROI. Kudos to the trainers though. They all are respectful and knowledgeable. But they have lives too. I'm a busy mom with a professional life and getting to the trainer is h-a-r-d and when I'm available during the only hour I can meet w/them - lunch hour, they are booked. :-( Also, buyer beware. I called Waterford (I go to Groton) and found out there is verbiage on the contract they make you initial... that when you are done with your trainer contract, you go from month to month and they KEEP TAKING MONEY OUT OF YOUR ACCOUNT! I told them I'd drive up and give them a letter. They saw no way, it has to be a certified letter ......

I can't post the screenshots here, as their is not enough space for the times my trainer called out on me. I came to them in January 2024 to lose 15 pounds for boxing. The amount of times I've heard from my trainer Jeff "I'll get you tomorrow" or him texting to meet me at a different gym, at a crazy time, just for him to never show up, was weekly, if not consecutive in days. There were two weeks where he called out on me 4 days in a row, because the pickleball courts took priority over the time, effort & money I invested to have a personal trainer. (this was after he gave me a muscle building routine when I explicitly said I was there for weight loss.) I had to call the CEO and show her how often he called out on me, just for him to accuse me of being an alcoholic over a conference call, so he could save face in front of his rightfully pissed-off boss, and make an excuse as to why he didn't get me to my goal. they gave me 10 free sessions to make up for it (not enough for all of the times they called out on me) but again, failed to show up for the last one. I'm 155 now. Not thanks to them, but thanks to one trainer who was too good to be working there, and took the time to help get me to where I wanted to be.

If you want real results, go...